Job Description

Mohon

Kelayakan

• Bachelor\'s degree in Business Administration, Communication, Marketing, Psychology or a related field preferred
• 2+ years of experience in customer service, with a focus on home appliances / consumer electronics or related industries preferred
• Must respond to calls and messages rapidly
• Must possess excellent communication skills (spoken and written) in English, proficiency in Mandarin is an added advantage when serving Mandarin-speaking customers
• Must have good customer service and problem-solving skills, attention to detail, empathy, patience and immaculate manners
• Must have the ability to manage and motivate a team
• Must have a track record of delivering high-quality service and results
• Must possess good computer skills (Word, Excel, PowerPoint, Google Drive)
• Must maintain a high degree of integrity and confidentiality
• Must be fully vaccinated with booster shot
• Only Malaysian citizens are considered at this time

Tanggungjawab

• Provide exceptional customer service in person and through various channels (phone, email, text, etc.), with a focus on resolving complex and escalated customer issues in a timely and efficient manner
• Build and maintain strong relationships with customers, ensuring that they feel heard and valued
• Ensure the timely resolution of service tickets, and proactively follow up with customers to ensure their satisfaction
• Participate in meetings and projects as assigned, providing input on customer service matters
• Maintain accurate customer records, documentation, and reports as required
• Represent the company in a positive and professional manner at all times, embodying our values and commitment to customer service excellence
• Complete any assigned ad-hoc tasks

Manfaat

• Training Provided
• Phone Allowance
• EPF & Socso
• Annual Leave
• Bonus

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