Job Description

Up to RM4500 Mandarin-English Speaker Customer Experience Specialist in KL (Leading Fintech Platform)

RM2,800 - RM4,500 Per Month

Full Time

KL City, Kuala Lumpur

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Posted a month ago \xe2\x80\xa2 Closing 24 Apr 2023

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Requirements

• Possess a minimum Diploma/Degree education qualification in any field.
• Required Language: Proficient in English and Native Mandarin communication (Spoken & Written)
• Possess at least 1-year customer service experience in the call center/BPO/Fintech industry. However, open to fresh graduates who are interested in trade/fintech field.
• Have no issue to work on 24/7 rotating shift, 5 rotational days per week.
• Strong problem-solving skills with minimum supervision.
• Strong interpersonal skills, and goal-oriented person.
• Able to start work as soon as possible.

Responsibilities

• Field inbound support lives chats, emails, and telegrams from users about our product offerings.
• Liaise between departments to resolve problems.
• Proactively look for ways to improve internal processes.
• Research customer inquiries using the appropriate technology.
• Use problem-solving, analytical, and intuitive skills to follow logic and offer good solutions.

Benefits

• Basic Salary capped at RM4,500 (subject to interview performance, education qualification and last salary)
• Allowances: RM200 Full Attendance allowance, Shift allowance (RM250 for afternoon shift; RM450 for overnight shift)
• Monthly performance incentive USD2,000 distributing to the top 6 performers (the higher the percentage of rating from customers, the higher amount the incentive rate)
• Company Bonus (entitled twice a year subject to performance)
• Gym VIP membership (any outlets for Celebrity and Fitness First)
• Career development and internal promotional opportunity (Team Lead

Trainer
Assistant Manager
Manager) * Salary adjustment/review (one year of service or above)

• 14 days Annual Leave, 14 days Medical Leave, EPF & Socso

COMPANY OVERVIEW:

Our client is one of the world\'s leading copy trade platforms where they achieved a Top 5 biggest derivatives exchange. They provide comprehensive and secure trading solutions to their global users, offering with services such as spot trading, futures trading, and digital asset purchasing.

They have approximately over 8 million users across 100 countries with average USD10 billion daily transactions by volume.

They are currently looking for Mandarin-English speaker Customer Experience Specialist to be part of their expanding team in the Malaysia market.

Ricebowl