Job Description

MohonKelayakanCompany DescriptionGoFluence (formerly Modello) is an influencer Platform enabling Influencers and Businesses to connect and collaborate on-demand. As a growing company that is currently undergoing expansion efforts in several SEA regions, we are looking for new talents to join us on this journeyRole DescriptionThis is a full-time hybrid role as a User Support Specialist at GoFluence.As a User Support Specialist, you will be responsible for providing general support and troubleshooting assistance to business and influencers on the platform.You will analyze and identify issues, and collaborate with other departments in order to resolve said issues via a ticketing and report system.Career progression opportunities are available based on your experience and abilities, both within the department of user support and operations, as well as other departments such as sales, marketing and partnership developmentThe company is based in Seksyen 16, Petaling Jaya (Near Jaya One), and this role will be home-based with a minimum of 1 day at the office per week for in-person meetings or other work matters. Please note that you will be required to schedule time during weekend and holidays to attend to urgent user support requests.Tanggungjawab

• Onboard new users by educating how our platform works and how to setup their accounts
• Support existing users through various technical issues
• Manage cases via a ticketing system for reporting and compliance purposes

Manfaat

• Flexible work-from-home arrangements

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