Job Description

Deliver 24 hour one-stop customer service. Ensures highest standard of service delivery on personalized phone services to our customers. Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart. Handling and resolving customer complaints proficiently. Displaying a high level of quality and professionalism when dealing with customers. Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines. Educates the customer about the Bank's products and services and directs them toward available resources for self-help. Enters customer data and other relevant information into the relevant systems (as required) completely and accurately. Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer Maintains confidentiality of the Bank's customers and data. Proactively identifying, researching and gathering feedback from customers to improve and enhance customer's experience.
Key Requirements

At least a recognized Diploma with minimum 2 years' experiences. (SPM / STPM or equivalent certificate
holders with at least 5 years of work experienced may be considered).

Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call
Centre service operations

Fresh graduates are welcome to apply. Experience in Call Centre, Banking or Customer Service environment will be an advantage. Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service. Possess a pleasant voice & good telephone etiquette. Resourceful, proactive, attentive to details and a good team player. Possess good communication skills (verbal and written English) Mandarin speaker is welcome too.
Location

The Intermark, Jalan Tun Razak

(Walking distance from Ampang Park LRT/ MRT station)

Job Type: Permanent

Pay: RM3,200.00 - RM4,000.00 per month

Benefits:

Professional development
Work Location: In person