Job Description

Are you a talented and driven problem solver who would like to join our team in Penang & Johor Bahru? Someone with a startup mentality, who is capable of integrating into a multicultural team?

SOCAR aims to change the way people in South East Asia move around by becoming the biggest car-sharing platform in South East Asia. We are currently the biggest player in Malaysia and aim to scale out our product offering across more verticals and geographies.

Want to be part of this journey from the very beginning?

We are growing fast - this is an extremely exciting moment for SOCAR & TREVO.

What will you be engaged in?
As our new Recover & Repair Coordinator, you will be in charge for both SOCAR & TREVO and having the opportunity to handle:-

Accident Handling

• Supervise and coordinate accident and vehicle repairs for car-sharing vehicles in Northern region
• Liaise with insurance companies and workshop vendors on claims and repairs for accident cases
• Communicate closely with the workshop and operations department, external service and maintenance providers to ensure efficient maintenance activities
• Maintain repair and maintenance costs (in cash) at a reasonable level while upholding excellent repair quality and fast turnaround time for vehicles
• Investigate and communicate accident-related information to SOCAR (member) and TREVO (host & guest) on a timely manner
• Handle Accident cases and coordinate towing with workshop vendors
• Liaise with law enforcement authorities to escalate and solve accident cases
• accident site and lodge reports to the Policies of when required
• Update accident and repair records in the vehicle maintenance system and ensure to maintain accurate documentation (Issue Ticket)
• Perform quality control check upon the completion of car repair which includes minor and major repair

Recovery

• Search for cars that have not been returned to the designated zone or were returned late by guests, based on locations provided by the systems or internal escalation channels. This task includes, but is not limited to, identifying theft attempts or responding to other emergency situations.
• Perform minor maintenance work on the vehicles such as changing/patching tyres, jump starting, etc., and ensure return cars to the right location or host.
• Lodge a police report whenever required to recover the vehicle or when instructed by the SOP or a superior
• Report any issues or damages in the internal escalation systems
• Provide assistance with complicated cases after working hours, during rest days, public holidays, or when freelancers are unavailable or unwilling to take on a job
• Perform ad-hoc maintenance, repairs, Puspakom, Police Custodian, cleanliness, elocation , GPS activation as requested by superior

Are you the ideal candidate?
First and foremost, ask yourself: Are you customer-obsessed? This is the key SOCAR\'s prime value that drives our mission forward. If your heart and mind shout \xe2\x80\x9cYES, I am!\xe2\x80\x9d, you have just identified a fundamental match between you and your future SOCAR team.

What will we offer you?

• Be part of the fastest-growing car-sharing company in the world!
• Opportunity to drive new ideas and make a measurable impact on company metrics
• Work with incredibly driven people with great executable ideas
• Competitive Salary
• Medical Insurance
• SOCAR travelling credits
• Phone allowance
• International environment (we are 10 different nationalities in the office!)
• The chance to launch new markets in different countries
• Endless company events (Futsal, cinema, birthday cakes, celebrations, team lunch and dinner ... )

What will your roadmap to join SOCAR look like?

After you submit your application, you can expect to prepare for the following steps in the hiring process:

• 1 session - Talent Acquisition Team (Virtual or face-to-face)
• 1 session - Hiring Manager (Virtual or face-to-face)

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