Job Description

Client Communication and Service:

Great clients and their pets with a welcoming attitude. ensuring they feel comfortable upon arrival. Answer phone calls, emails, and messages professionally, providing information or directing inquiries to the appropriate staff. Handle client questions regarding services, treatment options, and general care for their pets. Maintain confidentiality of client and patient information in line with clinic policies.

Appointment Scheduling:

Manage appointment bookings, ensuring proper scheduling to avoid overbooking and long waiting times. Confirm and remind clients of upcoming appointments via phone, email, or text. Coordinate emergency and walk-in cases while balancing regular appointments. Inform the veterinary team of any special needs or circumstances regarding clients or their pets.

Client Check-In and Check-Out:

Assist clients with checking in for appointments, ensuring all necessary information is provided. Ensure clients complete the required forms or update patient records as needed. Process check-out, including handling payments, issuing receipts, and scheduling follow-up appointments if necessary.

Payment Processing and Billing:

Handle billing procedures, including processing payments, issuing invoices, and explaining charges to clients. Ensure proper cash handling and balance the cash drawer at the end of the shift. Follow up on any outstanding payments or billing discrepancies.

Customer Relationship Management:

Foster positive relationships with clients by being empathetic, patient, and helpful in addressing their concerns or questions. Address client complaints or issues with professionalism, escalating more complex problems to the clinic manager or veterinarian if necessary. Encourage loyalty and repeat visits by providing excellent service and building trust with pet owners.

Coordination with Veterinary Team:

Communicate client and pet information to the veterinary team, ensuring smooth transitions between the front desk and treatment areas. Alert veterinarians or vet assistants to any urgent matters or client requests that require immediate attention.

Clinic Administration Support:

Ensure that the reception area, waiting room, and common areas are tidy, welcoming, and stocked with any necessary materials (e.g., pamphlets, forms).

Emergency Situations:

Recognize when clients are in need of emergency services and prioritize their cases accordingly. Provide calm, clear instructions to clients in distress and assist in managing the flow of urgent cases at the front desk.

Continual Learning and Development:

Stay updated on clinic procedures, services offered, and any changes in pricing or protocols. Participate in customer service and veterinary receptionist training to improve skills and knowledge.

Skills and Qualifications:

Previous experience in customer service or receptionist roles, preferably in a veterinary clinic or medical setting. Strong communication skills, both verbal and written, with an ability to explain complex information in a clear and empathetic manner. Excellent organizational skills with attention to detail in scheduling, record keeping, and billing. Proficiency in using computers, office software, and scheduling systems. Ability to multitask in a fast-paced environment and handle stressful situations with calm and professionalism. Well-groomed, approachable, and carries a pleasant personality. Possess a positive, friendly personality and the ability to interact well with clients and colleagues.
Job Types: Full-time, Permanent

Pay: RM8.00 per day

Benefits:

Additional leave Maternity leave Meal provided Professional development
Ability to commute/relocate:

Gelang Patah: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person