Job Description

You will be part of the Trade and Treasury Solution CSC Penang team at Citigroup Transaction Services (M) Sdn Bhd, Penang. You will build a strong and effective relationships, interface & collaborate with key partners across Ops Processing teams, Business, Technology, Automation & Reengineering teams to execute the Digitization Strategy for Trade Services encompassing Trade Operational Readiness, Process Reengineering, Digital Channel adoption, Implementation of TRIMS Modernization and rolling out Emerging Technologies.

Primary Responsibilities

Execution of the Digital Strategy for Global Trade with specific focus on APAC encompassing Digitization, Automation and implementing solutions from Emerging technologies and Fintech.

Lead team of Operations Readiness and partner with business analysts and testers to achieve on-time and with-quality production delivery dates for system enhancements for multiple Trade projects.

\xc2\xb7 Operations Readiness update to Project Stakeholders, Product and Operations Partners.

\xc2\xb7 Arrange operations training, identify and engage operations stakeholders. Ensure query resolution.

Act as Business Analyst / Product Owner to work with Operations and technology to hold the book for requirements pertaining to automation initiatives including aligned benefits across regions

Create Target Operating Model for Global Trade Processes

Participate in Mercury forums representing CTSM to provide status updates and take action items

Collaborate with Global commercialization team to see all automation initiatives are implemented and consumed by Operations

Evaluate various Channel options for Trade from Operations standpoint and be the gatekeeper for Operations in rolling out what\xe2\x80\x99s best for us

Participate in forums involving Emerging technologies including blockchain and e-UCP to assess how contusive they are from Operations standpoint in addition to Client Experience

Work with Mgmt. in creating strategic decks for consumption by Sr. Leaders.

Enable & contribute towards managing the Financials & headcount footprint for the portfolio and ensure the Productivity targets are met time to time.

Support in deployment of business strategies, frameworks and measures based on global and regional operating principles

Build and maintain outstanding relationships with all internal & external partners working together on the strategy for client service and efficient end-to-end processing

Inculcate a Change mindset in the CSC and with the clients, to promote digitization, automation, and emerging technologies like blockchain and forward-looking solutions with Fintech.

Detailed Responsibilities

Work in close collaboration with Trade Business, Trade Operations and Trade Technology partners for rolling out various reengineering / automation / digitization initiatives, business initiatives and large/small projects

Ensure consistency of operational processes and implementation in the unit

Lead the digital and reengineering initiatives to elevate Trade Operations standard to a greater height

Maintain the \xe2\x80\x98end-to-end process view\xe2\x80\x99 with Lean and Reengineering mindset

Comply with and communicate to team all corporate policies and relevant changes

Preferably have a working knowledge of the various Trade Products and the Rules governing Trade - UCP, URR, and URC

Possess sound knowledge of the business / industry

An understanding of the changing dynamics of International Trade will be useful so that the candidate can help strategize and work in tandem with the business

Client Engagement

Ensure initiatives delivered meet Client Service Level Agreement, timely and accurately

Understand client requirements and implement them correctly

Understand new customer requirements and ensure adequate support to new customer requirements and initiatives

Monitor customer satisfaction and service level and drive process changes

Provide innovative solutions to clients

Responsibility to ensure smooth, error free process flow across the group

Risk Management

Ensure control are in place and remain effective in a very complex environment

Ensure there is an appropriate framework to identify all risks and there are effective systems and controls in place to ensure risk exposures are contained

Ensure compliance with regulatory requirements

Manage the risk environment and controls \xe2\x80\x93 ensure Audits are successful with no Business Issue

Ensuring appropriate security and fraud prevention infrastructure exists to minimize risk to Operations

Comply with Company policies/standards for Business Continuity

People Management

Develop and implement a people proposition that engages and motivates Trade Operations staff

Coach and build the capability of the team

Comply with Group HR policies for performance management using objectives, competencies, development plans for all staff, including regular reviews through the year

Develop a succession plan by identifying and developing high performers for next level jobs/senior management positions

Support and improve staff development

Build a rapport with cross business / regional teams - so that we can offer effective solutions to clients

Managing conflict smartly so that differences are used to improve the width of thought

Revenue and Cost Management

Drive innovation projects focused at increasing the operating efficiency of the team- reduce cost and increase customer satisfaction

Continuous process improvements and cost improvement initiatives

Qualifications

Core Skills and Competencies

Demonstrated track record of delivering Productivities and efficiencies to scale

Proven ability to handle multiple concurrent automation / reengineering projects including a PMO function independently with minimal direction / supervision

Working knowledge of AGILE Methodologies and understanding of putting together Feature Lists and reviewing User Stories

Strong Project management skill including financial cost management skill

Strong Analytical and organizational skills that can be demonstrated

Excellent interpersonal communication skills. Able to communicate with Internal and External Business Partners

Strong verbal and written communication skills \xe2\x80\x93 English Language

Ability to achieve business objectives without compromising on controls and risk parameters established

Ability to interact confidently with senior management and / or regulators

Ability to coach and develop people

Demonstrated people leadership/management skills and the ability to influence and empower people

Able to strive under pressure and convert opportunity from risk

Should be open to working staggered hour/shift/ over weekend and on public holidays

Flexible/sense of urgency

Pre-requisites

Master\xe2\x80\x99s degree with around 12 years of experience in various aspects of O&T off which at least 8+ years on driving reengineering, Automation/Digitization and implementing solutions in Banking & Financial Service Industry

Articulate communication who can talk the languages of business, operations & technology, and proven negotiation skills at senior levels

Strong leadership and facilitation skills

Energetic, self-motivated, creative, and results-oriented individual who can work both independently and as part of a team

Strong aptitude, positive attitude and appreciation for Technologies

Excellent interpersonal, influencing and communication skills

Able to work closely with staff across different businesses and designations



Job Family Group: Operations - Transaction Services



Job Family: Cash Management



Time Type: Full time



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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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