Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

• Handle and oversee the operations of the team to ensure compliance of Standard Operating Procedures(SOP) and Service Level Agreement (SLA) at all times, not limited to the processing of the following core functions:

(i) Creation of accounts & perform loan disbursement based on instruction and supporting documents

(ii) Account Processing/Servicing relating to system maintenance for monetary and non-monetary transactions

(iii) Regulatory reporting and dashboard reporting.

• Review internal controls and strict adherence to the Functional Control and Reports Checklists to prevent operational/mitigate risks.
• Ensure team compliance with SOP and applicable Regulations, Acts, Internal Policies and Guidelines eg FSA, Operational Risk Management, PDPA etc.
• Ensure team optimum productivity, drive zero defects mindset and perform team fungability.
• Conduct periodic meetings/regular discussions, eg. new/revision of policy or procedures, impact relating to new product/product features, resolve work-related issues, etc
• Provide guidance and feedback to the team on their performance and conduct the staff annual appraisals
• Handle &/or participate in the projects including user acceptance testing (UAT), undertaken by the Bank/other workgroups, which involve the operations of the Centre. All project plans, requirements, activities, tasks and ad-hoc queries are handled, completed and implemented according to scheduled timeline.
• Adhere to complaints management process including proper and timely closure

Job Requirements

Experience:

• Recognized Degree/Diploma or other equivalent qualifications
• Min. 10 years relevant working experience in handling loan/branch operations.

Technical skills:

• Proficient in Microsoft Office

Soft skills:

• Effective written and verbal communication skills

• Analytical and display initiative to resolve problems

• Highly motivated & capable of producing quality work
• Ability to work in a fast pace and stressful environment

• Able to multi-task to take on additional tasks

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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UOB