Job Description

W Cafe Junior Outlet Manager (JOM!) is the first level of management at W Cafe and forms the foundation for future managerial progression. In this role, you will be leading a team of passionate W Cafe Crew(s) to deliver top class customer service while delivering quality food & beverage. Some of your responsibilities include:

Customer Service:

Ensure W Cafe Crew treat customer in polite manner & upsell as appropriate

Responding & managing customer complaints

Inventory:

Ensuring sufficient stock for day to day operation via planning & ordering from business partners

Lead the team to arrange monthly stock count with the crew

Ops Standard

Ensuring cleanliness of the work area by ensuring daily/weekly cleaning completed

Communicate with district manager to resolve sales/operational issues

People Management:

Schedule team's timetable fairly & optimally while dedicating work among team members according to workstations

Help reportee succeed by managing and training and providing them with feedback

Operations Basic:

Ensuring baking and food production according to schedule and quality

Ensure complete pastry/ sandwich display

Ensure team understand Product Knowledge

Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

Finance:

Able to ensure proper opening, closing, shift handover among crews while proper management of petty cash flow & outlet cash bank in

Marketing:

Co-ordinating with the Headquarters on promotional events and other marketing related events

HSSE:

Maintains safe and healthy work environment by following organization standards and sanitation regulations

Job Type: Full-time

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

Maternity leave Meal allowance Opportunities for promotion Parental leave Professional development
Ability to commute/relocate:

Ara Damansara: Reliably commute or planning to relocate before starting work (Preferred)
Location:

* Ara Damansara (Preferred)