Job Description

With growth opportunities, Hiring urgently.

QUALIFICATION REQUIREMENTS:
1. Good reading, writing and oral proficiency in the English language, Arabic would be beneficial
2. 1-2 year\xe2\x80\x99s food and beverage serving and/or related food and beverage experience.
3. Good knowledge of food, preparation and beverages

JOB FUNCTIONS:
1. The ability to follow proper payroll and uniform procedures.
2. The ability to offer guests of the outlet an enjoyable, expertly served beverage/dining experience conforming to Grand Alora Hotel standards of excellence for quality, professionalism and friendliness.
3. The ability to anticipate and service of guests\' requirements before requests is necessary.
4. The ability to serve and clear food and beverage items in an unobtrusive and professional manner.
5. The ability to be familiar with the beverage service including stemware used and appropriates garnishes.
6. The ability to utilize a "Captain\'s Pad" correctly and for the sake of communication.
7. The ability to complete opening and closing side work as assigned and has all tables set according to standard.
8. The ability to present menus and explanations for all menu items as well as specials of the day.
9. The ability to present children\'s menus, when appropriate, and describe specials and Alternative Cuisine.
10. The ability to utilize the hotel\'s computer system ringing up sales, printing checks, closing checks and completing closing readings.
11. The ability to carry trays, bus and reset tables with linen, china, glass and silver.
12. The ability to change ashtrays, serve cigarettes, crumb tables and offer additional beverages and cigars.
13. The ability to ascertain a guest\'s satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
14. The ability to handle a guest walks out.
15. The ability to service all needs for private dining room or private function.
16. The ability to report any accident or guest complaint immediately, no matter how minor, to a manager.
17. The ability to recognize and address potential disruptive or undesirable guests.
18. The ability to respond properly in any hotel emergency or safety situation.
19. The ability to move tables and chairs
20. The ability to breakdown any buffets, displays or side stations when needed
21. The ability to clean service area when needed.
22. The ability to perform other tasks or projects as assigned by hotel management and staff
23. The ability to retrieve and stock all linen, china, silver, glassware and food and beverage items.
24. The ability to provide unobtrusive and professional service.
25. The ability to serve a dish to guests while explaining the contents and preparation.
26. The ability to provide water, bread and butter service throughout the meal to guests.
27. The ability to offer coffee or tea and serve any requested according to Four Seasons\' standards.
28. The ability to report for duty 5 minutes before the scheduled time, clean and tidy and wearing the correct uniform.
29. The ability to carry trays properly and safely as well as breaks them down.
30. The ability to clear tables and reset them for specific number of persons.
31. The ability to provide quick and attentive assistance to any mishap in the restaurant.
32. The ability to sweep/vacuum the floor before a shift if needed.
33. The ability to attends all the training subjects to the service staff and follows all rules and policies of the hotel
34. The ability to be flexible in assisting around different areas of the hotel in response to business and client needs
35. The ability to handle cash and credit card procedures according to the guidelines of the accounting department
A \xe2\x80\x93 Anticipate (Memenuhi Kehendak)

L \xe2\x80\x93 Loyalty (Kesetiaan)

O \xe2\x80\x93 Our Commitment (Janji Kita)

R \xe2\x80\x93 Respect (Hormat)

A \xe2\x80\x93 Accountability (Bertanggungjawab)

Grand Alora Hotel is ideally placed in the heart of Alor Setar City, opposite TESCO hypermarket. It welcomes guests with an outdoor swimming pool and a fitness centre. You can also make use of the free Wi-Fi access available at all areas.
Rooms are modern and fitted with carpeted flooring. It comes with a safe, flat-screen TV and tea/coffee making facilities. All the rooms include a private bathroom with refreshing hot-water showers.
Guests staying at Grand Alora Hotel can utilize the meeting and banquet facilities. It also features a 24-hour front desk with luggage storage space and free parking facilities.
The building is located 10 minutes away by car from Shahab Perdana Bus Station. Kepala Batas Airport is a 20-minute drive away while Langkawi International Airport is 73 km away.
The signature Dao Sheng Chinese Restaurant features Halal-certified Cantonese and Szechuan cuisines with a wide selection of Dim Sum. Alternatively, they can head to Lengkuas Restaurant, or have a refreshing drink at the Lobby Lounge
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent