Job Description

The Waiter/Waitress is responsible for providing excellent customer service, ensuring guests feel welcomed, and maintaining smooth dining flow. This role focuses on table service, customer assistance, serving food & beverages, and maintaining cleanliness.

2. KEY RESPONSIBILITIES

A. Customer Service

Greet customers warmly and professionally. Present the menu and provide recommendations when needed. Take accurate food and beverage orders via POS/tablet (no payment handling). Ensure customers receive their orders correctly and on time. Check on customers during dining to ensure satisfaction.
B. Food & Beverage Service

Serve food and drinks safely and efficiently. Ensure proper table setup with cutlery, condiments, and napkins. Refill drinks or respond to customer requests promptly. Handle takeaway/dine-in service with neat and organized flow.
C. Cleanliness & Hygiene

Keep the dining area clean, tidy, and presentable at all times. Clear and reset tables quickly after customers leave. Maintain cleanliness at service stations. Follow all hygiene and safety guidelines.
D. Coordination & Team Support

Communicate clearly with Kitchen Team to ensure smooth service. Assist in restocking cutlery, cups, condiments, and napkins. Support supervisors in daily operations when required. Assist in opening/closing dining area setup (but not cashier tasks).
3. REQUIREMENTS

Skills & Experience

Experience in F&B or customer service is an advantage (not required). Good communication skills; pleasant and friendly personality. Ability to work in a fast-paced environment. Basic POS entry for order-taking only (no payment handling).
Attitude

Service-oriented, polite, and positive. Responsible, punctual, and willing to learn. Team player with good working discipline. Able to work shift, weekends, and public holidays
Job Type: Full-time

Pay: RM1,700.00 - RM2,000.00 per month

Work Location: In person