Walk In Customer Service Executive (contact Centre) 6 Sep 2024

Kuala Lumpur, Malaysia

Job Description


[Walk-in Interview] Customer Service Executive (Contact Centre)Date: Friday, 6 Sep 2024Time: 9.30am - 12.00pm and 2.00pm - 4.00pmLocation: 4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT station)Services

  • To attend to inbound calls enquiries over various range consumer financial products and services
  • To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer\xe2\x80\x99s queries.
  • To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette
Quality Assurance
  • To achieve first call resolution where possible and follow up with customers on unresolved issues.
  • To perform after call duties and quality assurance in accordance to the set procedures with zero defect
  • To consolidate and provide customer\xe2\x80\x99s feedback to respective business partners for improvements and enhancements
Alternative Channels and Cross-Selling
  • To introduce and create customer awareness on self-service/automated banking channels
  • To cross-sell bank products and services when appropriate
Compliance
  • To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank
Qualifications
  • Degree Holders \xe2\x80\x93 related working experience preferred; however, fresh graduates are welcomed to apply; diploma holders \xe2\x80\x93 minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking)
  • Possess customer centric / strong customer service mindset
  • Committed and a good team player with willingness to step into a leadership role
  • Independent and resourceful with the ability to thrive under pressure
  • Meticulous, well organized and has the ability to solve problems
  • Able to multitask and manage time effectively
  • Willing to work on shift rotations (24/7) which includes Public Holidays

OCBC Bank

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Job Detail

  • Job Id
    JD1059710
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned