Job Description

This role is under SCI Group, Supply Chain Center, Logistics & Fulfillment Department. The candidate will work cross functional teams to align the business requirements and collaborate with 3PLs on daily end to end e-commerce fulfillment operations delivering the best fulfillment experiences to customers. The ideal candidate should have a strong background in e-commerce warehouse and logistics operations, 3PL performance management, problem solving and project management. Base Location: Petaling Jaya, Malaysia Job Responsibilities: Warehouse Fulfillment Operations Liaising with cross functional teams on the fulfillment requirements and coordinate with 3PL plan the operational activities for the fulfillment services delivery Managing necessary platform wise order creation, administration, shipping and status tracking accurately, and ensuring all orders are fulfilled according to the time frame Monitor closely on 3PL daily fulfillment operations such as inbound, outbound and inventory management to ensure the assigned tasks being completed on-time on target Handling any fulfillment related troubleshooting ensure the operations running smoothly Monitoring closely on 3PL performance for any fulfillment related process improvements, issues highlight and resolving Perform then end to end handling of cross border shipping, import/export, and custom clearances Managing warehouse return orders processing till closure for inventory accuracy Liaising with CS team and last mile service providers for claim processing Planning any inventory management related events for necessary stock counting and auditing Reporting, Process Improvement, SOP and Project Execution Liaising with 3PL on the monthly billing submission and verification to ensure the invoices being processed on-time with 100% accuracy Preparing reports for 3PL performance review Responsible for reviewing and investigating operations failures, and working with 3PL for process improvements and SOP revision to prevent occurrences Execute and accomplish the projects assigned (e.g. WH migration, stock relocation, process roll-out, etc.) on time on target Perform other job-related functions when required Requirements: Degree in logistics, supply chain, engineering, and business administration. 1-3 years ecommerce fulfillment experience (fresh graduates are welcome) Knowledge of OMS and WMS API integration would be an advantage Proficient in Google products (e.g. Gmail, Docs, Sheets, Forms etc.) Good in data analytics and problem solving Excellent command of Excel (pivot tables & charts) Self-motivated and results-oriented with the tenacity to perform in a fast-paced environment Excellent communication skills English, Mandarin and Malaysian Based in residential country, able to travel around the regions (SEA & CN)

foundit