Job Description

Job Summary

We are seeking a dedicated and professional Web Client Support to support our Web Maintenance team. The successful candidate will handle client communication, manage service requests, and coordinate with the technical team to ensure timely resolution of website-related issues. This role requires strong communication skills, attention to detail, and basic understanding of websites and CMS platforms.

Key Responsibilities

Serve as the primary contact for clients under the Web Maintenance portfolio. Respond to enquiries via email, WhatsApp, and calls in

English and Chinese

. Record, verify, and submit client requests accurately to the Web Maintenance team. Coordinate with developers and project managers to monitor task progress and meet SLA timelines. Provide clear updates to clients, manage expectations, and escalate urgent issues when required. Assist in simple website content updates (text, images) using CMS platforms (e.g., WordPress). Maintain complete documentation of service requests, communication logs, and issue status. Identify recurring issues and recommend improvements for internal processes or client workflows.

Requirements

Basic understanding of website structure, CMS platforms, hosting/domain concepts, and general IT terms. Ability to explain technical matters clearly to non-technical clients. Highly organised, responsible, and able to manage multiple cases concurrently. Strong customer service mindset with a professional and positive attitude. Ability to work independently and collaboratively with cross-functional teams.

Preferred Experience:

Customer service, client servicing, IT support, web maintenance, or digital agency roles.

Education Requirements

Diploma or Degree in

Business, IT, Computer Science, Communications

, or other related fields. Candidates with

SPM/STPM

and relevant customer service experience are welcome to apply. Additional IT or web-related certifications are an added advantage.

Benefits and remunerations:

Annual salary review Performance bonus Annual & Medical Leave Healthcare benefits Transport Claim Meal Claim Birthday voucher Alternative work-from-home schedule
If you meet the above requirements and are excited about the opportunity to contribute to the success of our organization, please submit your application to us!

We regret to inform that only successful candidates will be notified.

Job Type: Full-time

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

Additional leave Opportunities for promotion Professional development Work from home
Work Location: In person