Job Description

Overall Job Function:

Coordinate and manage daily web-to-print orders from platforms such as Shopee and OnPrintShop. Ensure timely processing, accuracy, and smooth handover of online orders to the production team. Monitor and maintain the OnPrintShop system to reflect accurate job status and information. Liaise between the customer service, design/prepress, and production teams to ensure seamless workflow. Ensure consistent product listing quality, stock syncing, and customer satisfaction across web-to-print channels. Support product listing maintenance and perform basic marketing activities for Shopee, Instagram, and OnPrintShop.

Duties s Responsibilities:Online Order s File Management

Review and verify all new orders from OnPrintShop and online marketplaces. Confirm artwork file types (PDF and AI only) and ensure specifications match. Open job dockets promptly, assign based on urgency, and escalate missing or unclear info to the design or customer service team.

System accuracy s Job Tracking

Ensure OnPrintShop job statuses are updated accurately by relevant operators. Confirm dockets are created, printed, and included with every order. Coordinate closely with the digital production lead to track progress and ensure timely job completion.

Packing, Shipping s Shopee Metrics

Prepare and pack completed Shopee and OnPrintShop orders for courier handover. Ensure same-day or next-day shipping, accurate label generation, tracking updates, and performance aligned with Shopee SLA (e.g., Late Shipment Rate, Chat Response Time). Monitor delivery issues, returns, and maintain a minimum shop rating of 4.8.

Internal Coordination s Communication

Act as a liaison between Shopee/OnPrintShop, customer service, prepress, and production lead. Communicate job status updates, delays, and special requests clearly. Support customer service with order clarifications and ETAs as needed.

Quality Control, Marketing Support s Process Improvement

Monitor recurring order issues and propose listing or workflow improvements. Ensure printed jobs match online order specifications. Assist in content updates and scheduling for Shopee, Instagram, and OnPrintShop. Report basic marketing engagement metrics and help maintain SOPs for operational consistency

Requirements

Minimum Higher Diploma/ Degree in related field Strong logical reasoning, attention to detail, and high accuracy. Good communication and coordination skills. Ability to work independently with minimal supervision. Strong sense of responsibility and problem-solving ability.

Additional Advantages

Career prospects Multidisciplinary accounting exposure Pay will commensurate with experience and qualification
Job Types: Full-time, Permanent

Pay: RM2,300.00 - RM2,800.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person