Job Description

About The Company About the job WFH Korean Bilingual Technical Support Associate Our client is a multinational conglomerate operating in automotive, electronics, insurance, services, real estate, and renowned retail brands that employ over 40,000 people worldwide. As a bilingual Customer Support Consultant, you will provide first-class customer service to clients via phone call, live chat, and e-mail. You are also expected to: Responsibilities Associates will be prepared to answer inbound calls/chats, make outbound calls/chats, and send emails to answer the clients member inquiries, troubleshoot technical issues, give instructions and solve issues. Handling member contacts directed through queues relating to the Clients website as well as the Technician 1 skillset, resolving level-one inquiries. To utilize all client-provided independent resources and tools exclusively, including, but not limited to the internal and external ones. To follow standard operating procedures in taking thorough notes within the CRM system, following all guidelines and processes related to ticket management duties, including proper dispositioning, linking, assignment, categorization, and timely follow-up necessary to bring all cases to resolution. Benefits Performance bonus Medical insurance Dental and optical benefits Growth opportunities Working Hours Monday - Friday | 9am - 6 pm Work Location: Work From Home - (Required to be in office for meetings, events, training etc. in Bangsar South) Remuneration Total Package up to MYR 8,500 Consultant in Charge Phoebe Loke | [HIDDEN TEXT] | +60 16-211 7443

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