Job Description

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

Shangri-La\'s Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels worldwide.

Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, learn and share knowledge.

Growing exponentially, the award-winning Shangri-la CEPT-KL is constantly on the lookout for highly motivated and talented individuals.

We\'re looking for someone extraordinary. Someone with a meticulous and innovative mind, skillful, and with a thirst for knowledge. Is it you, we\'re looking for?

You are responsible for (but not limited to):

• Data analysts import
• Monitoring real-time daily trends.
• Ensure that the data sources and repositories provide consistent and reliable data.
• Update exceptions to employee schedules.
• Assist with any ad-hoc task when required.

• Currently pursuing Bachelor\'s Degree in Actuarial Science or Mathematics, and other related courses
• Adequate knowledge using Microsoft office tools (Excel, PowerPoint, Word etc.)
• Have a flexible schedule and be willing to work varied hours and days including evenings and weekends when required
• Good organizational skills and effective time management
• Demonstrate a strong sense of responsibility, and dedication and follows through with commitments

• 5-Day work week.
• Earn an attractive monthly allowance.
• Paid Training and career development opportunities.
• Socso, EPF, EIS.

Shangri-La Hotels & Resorts