Workforce Management Johor
Iskandar Puteri, Johor, Malaysia
Job Description
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Workforce Management - Johor
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MYR3,500 - MYR4,700 Per Month
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Posted a day ago o Closing 20 Feb 2026
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Working Location
- Bandar Medini Iskandar Malaysia Iskandar Puteri Johor Malaysia 79250
Requirements
1-2 years of experience in Workforce Management, Capacity Planning, or BPO Operations (BPO setting preferred).
Strong Excel skills (Pivot Table, VLOOKUP, basic formulas).
Good analytical, problem-solving, and communication skills.
Ability to work in a fast-paced, high-volume operations environment.
Familiarity with WFM tools is an added advantage.
Willing to work rotational shift; on-site in Johor, Medini 9.
Responsibilities
Plan and prepare staff schedules to ensure enough manpower daily.
Monitor real-time operations and adjust staffing when needed.
Track attendance, adherence, and update any changes in schedules.
Forecast workload and help plan future manpower needs.
Prepare simple daily/weekly reports on performance and staffing.
Work closely with Operations to solve manpower or scheduling issues.
Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- EPF
- SOCSO
- Allowance Provided
- Training Provided
- 5 Working Days
workforce management customer service bpo
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Job Detail
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Job IdJD1387303
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIskandar Puteri, Johor, Malaysia
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EducationNot mentioned