Job Description

The Workshop Manager manages and oversee daily workshop operations, ensuring efficient workflows, resource allocation, and adherence to safety and quality standards. Build strong customer relationships, drive service solutions, and lead the team to achieve business objectives and performance targets.Workshop Management

• Plan and oversee daily workshop operations, addressing and acting on deviations.
• Lead, motivate, and support workshop, service staff, and Service Sales personnel.
• Establish and maintain routines for planning and follow-up meetings.
• Conduct regular team meetings to align objectives.
• Ensure efficient workflow of authorised tasks, maintaining quality and proper documentation.
• Develop, implement, and monitor standards and routines for cleanliness and organisation.
• Oversee the condition, purchase, repair, and calibration of workshop tools and equipment.
• Address deviations, initiate corrective actions, and escalate issues when necessary.
• Uphold and promote uniform quality standards (DOS) across all operations.
• Coordinate spare parts activities to ensure availability and adherence to service exchange and warranty procedures.
• Manage workshop facilities and schedule work shifts effectively.

Customer Relationship Management

• Build and maintain strong relationships with customer representatives.
• Oversee complaint handling and address major or complex customer issues.
• Provide technical support to workshop staff and customers as needed.
• Represent the workshop in meetings with key customers when required.

Service Solution Sales

• Promote and communicate service solutions to existing and prospective customers.
• Coordinate and follow up on Service Salesman activities, as required.
• Foster team collaboration and open communication to achieve business objectives.
• Monitor pricing and discounts to ensure alignment with established standards.
• Collaborate with local and distributor departments to enhance and communicate service strategies and solutions.

Performance and Business Development

• Manage and analyse workshop budgets, running costs, and expenditures.
• Monitor service business performance and financial results regularly.
• Set, track, and maintain key performance indicators (KPIs).
• Ensure compliance with workshop licenses and monitor relevant developments.
• Identify improvement opportunities and proactively initiate activities to optimise workshop operations and achieve goals.

Key Responsibilities

• Drive workshop efficiency, quality, and performance.
• Develop and enhance customer relationships.
• Promote service solutions to align with customer needs.
• Track and improve workshop performance against set targets.

Attractive Salary and BenefitsExpanding and growing organization.General Competencies

• Leverages an understanding of business processes, issues, and outcomes to enhance performance.
• Effectively manages individuals and teams to ensure contributions align with organisational goals.
• Builds team cohesion, resolves conflicts, and applies workplace policies.
• Plans, allocates, and mobilises resources (human, financial, informational, and physical) to achieve objectives.
• Maintains up-to-date knowledge of products and services to perform tasks effectively.
• Understands and communicates the value proposition of products and services in relation to business processes
• Understands and adheres to safety and health policies, procedures, and regulations.
• Promotes a sustainable, safe, and healthy work environment for all employees.

Personal Competencies

• Engages in open, honest, and respectful communication with diverse audiences.
• Promotes dialogue and builds consensus.
• Delivers exceptional service to both internal and external customers.
• Holds oneself and others to high standards of responsibility and accountability.
• Fosters a transparent and accountable corporate culture.
• Motivates and energises teams, fostering commitment to common goals and resilience in achieving them.
• Identifies and resolves problems effectively.
• Demonstrates a strong drive to achieve results, exploring ways to work more efficiently and persistently meet objectives.

Applicable Processes, Standards, and Guidelines

• Safety, Health, and Environment (SHE)
• Dealer Control System (DCS)
• Compliance with SRS and DOS regulations

Desirable Experience and Qualifications

• Tertiary education or degree.
• Relevant technical experience.
• Supervisory or team management experience.
• Valid heavy vehicle license.
• Prior experience in a workshop or similar setting.
• Work experience in the automotive industry.

Our client is a global leader in the automotive industry, specialising in the manufacturing of premium heavy-duty vehicles. With a strong commitment to innovation, sustainability, and quality, the company delivers advanced transport solutions and services that drive efficiency and reduce environmental impact, serving customers worldwide across various sectors.

• Attractive salary and benefits
• Growing business

Michael Page