Fujitsu

Job Description:Responsibilities: Answer phone calls, Chats, and emails from end users with technical issues. Troubleshoot and resolve technical issues. Escalate issues to the appropriate level of support as needed. Document all customer interactions in the ticketing system. Maintain a high…

Job Description:Key accountabilities: Manages the service delivery within small to medium sized accounts, or elements of service delivery within a large account, in order to deliver contracted service commitments & continual service improvements. Contributes to forecasting and management of the…