Nera Group

Key Responsibilities Customer Support: Handle incoming calls, emails, and live chats from customers specifically in the Nepali language. Issue Resolution: Listen to customer concerns, troubleshoot problems, and provide accurate solutions in a professional manner. Data Entry: Accurately record customer details,…

Key Responsibilities: Respond to customer inquiries via live chat, email, and calls in a timely and professional manner Record and escalate complex issues to the appropriate departments Maintain accurate records of customer interactions using internal tools Monitor chats and respond…