Prometric
Responsibilities: Maintain and apply expert knowledge of test center policies, practices, and procedures Greet examinees and verify identification Register and prepare candidate scorecards If applicable, digitally scan and record candidate fingerprint identification Continuously monitor candidates as they complete exams Resolve…
POSITION DESCRIPTION: Main Objectives and Activities Responsible for daily AP related activities such as verifying invoice, Purchase Order and approval, vouchering and payment processing in a timely and accurate manner Responsible to complete AP month end and year end closing…
Duties & Responsibilities: \xef\x83\x98 Answer incoming technical support calls, chats and emails. \xef\x83\x98 Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. \xef\x83\x98 Provide resolutions by identifying systematic problems, researching…
DUTIES & RESPONSIBILITIES: Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. Drive overall reduction of cost by working closely with Operations Managers in improving agent productivity. Implement analysis, reporting and management…
DUTIES & RESPONSIBILITIES: \xef\x82\xb7 Handle level 2 (escalated) issues from candidates in a professional and positive manner. \xef\x82\xb7 Coach Customer Service Representatives (level 1) in handling candidate inquiries. \xef\x82\xb7 Interface between customers, clients and test centers in a professional and…
Responsibilities: Drive a consistent cadence of customer coverage activities designed to increase the likelihood of renewals Provide basic technical support to ensure customer satisfaction First point of contact for client inquiries regarding service issues Ensure all contractual obligations are being…
DUTIES & RESPONSIBILITIES: \xef\x82\xb7 To assist the candidate with all aspects of the testing process from registration to test delivery. \xef\x82\xb7 To interface between candidates, clients and test sites in a professional and efficient manner. \xef\x82\xb7 Achieve and maintain all…
Primary Responsibilities \xc2\xb7 Answer queries via phone and email. Make outbound calls as and when required. \xc2\xb7 Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.) \xc2\xb7 Prepare the test centers before they go Live for conducting Exams. \xc2\xb7…
Duties and Responsibilities: Monitor agent activity in real time, Report to the Operations teams agents that are not adhering to their assigned schedules or are above acceptable thresholds for; Call Time, Hold Time, Wrap Time and Idles. Real Time Service…
POSITION DESCRIPTION: Main Objectives and Activities \xc2\xb7 Responsible to complete daily accounting activities GL and FA modules, month end and year end closing processes, reporting, reconciliation and statutory compliance matters on a timely and accurate matter \xc2\xb7 Depending on portfolio…
POSITION DESCRIPTION: Main Objectives and Activities \xc2\xb7 Responsible to complete daily accounting activities GL and FA modules, month end and year end closing processes, reporting, reconciliation and statutory compliance matters on a timely and accurate matter \xc2\xb7 Depending on portfolio…
POSITION DESCRIPTION: Main Objectives and Activities · Responsible to complete daily accounting activities GL and FA modules, month end and year end closing processes, reporting, reconciliation and statutory compliance matters on a timely and accurate matter · Depending on portfolio…
SYSTEMS ANALYST (NIGHT) We are looking for a highly motivated individual looking for an opportunity in a global organization to be responsible for the identification and resolution of production system's problems. This includes but not limited to receiving escalated problem…