Scicom
Job DescriptionThe Responsibilities of the Role: Assist Manager IRC in conducting internal audits including information security (ISO 27001) audits, follow up audits and ad hoc audits and ensure adequate documentation of audit work performed. Assist Manager IRC in reviewing draft…
Responsibilities of the Role: Performing general administration duties. Manage the purchase order process from start to finish. Ensure it is the correct process for accounting procedures. Adhere to company procurement policies and procedures. Requirements for the Role: SPM/STPM/Diploma/Degree in any…
Specialist Technical Support Thai Language SupportResponsibilities of the Role: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service related issues. Troubleshooting to identify hardware or software products that are defective. Advice & educates customers…
Level 2 Technical Customer Service Representative provides advanced technical support, resolves complex issues, handles escalated cases, and ensures customer satisfaction.Responsibilities of the Role: Advanced Technical Support: Diagnose and resolve complex hardware, software, and network issues, providing in depth analysis to…
Job DescriptionThe Responsibilities of the Role: Developing, maintaining, training and coaching the agents to enhance overall customer support. Process review for improving the call flow efficiency and quality of call centre agents (voice and e services). Track all the pain…
Job Summary:As a Resolution Owner, you will manage customer communications and resolve complaints across various channels, including phone, email, walk ins, social media, and more. You will ensure that issues are resolved effectively, meeting both customer expectations and service standards.…
Responsibilities of the Role: Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/ laptop/ tablet/ other related devices). Determine the problem and provide a technical resolution within the contact or by dispatching…
Job Responsibilities: Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required. Escalate intricate issues or complaints to higher level support or supervisors as needed. Develop and retain a profound understanding of the company's products, services, and…
Job Brief: Reviewing resolved incident tickets to ensure all necessary information is updated and accurate. Leading, driving, and managing internal and external stakeholders, including outsourced vendors, to promptly resolve incidents and requests within the contracted Service Level Agreement (SLA). Taking…
Job Brief: Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices). Determine the problem and provide a technical resolution within the contact or by dispatching for service. Resolve the cases…
Roles and Responsibilities: * Responsible for all Industrial Relations activities for the company, including handling all matters related to disciplinary actions, grievances, counseling, staff misconduct, advising, and guiding management on the best practices of employer and employee relations including all…