Scicom
Job DescriptionThe Responsibilities of the Role: Assist Manager IRC in conducting internal audits including information security (ISO 27001) audits, follow up audits and ad hoc audits and ensure adequate documentation of audit work performed. Assist Manager IRC in reviewing draft…
Responsibilities of the Role: Performing general administration duties. Manage the purchase order process from start to finish. Ensure it is the correct process for accounting procedures. Adhere to company procurement policies and procedures. Requirements for the Role: SPM/STPM/Diploma/Degree in any…
Specialist Technical Support xe2x80x93 Thai Language SupportResponsibilities of the Role: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service related issues. Troubleshooting to identify hardware or software products that are defective. Advice & educates…
Level 2 Technical Customer Service Representative provides advanced technical support, resolves complex issues, handles escalated cases, and ensures customer satisfaction.Responsibilities of the Role: Advanced Technical Support: Diagnose and resolve complex hardware, software, and network issues, providing in depth analysis to…
Job DescriptionThe Responsibilities of the Role: Developing, maintaining, training and coaching the agents to enhance overall customer support. Process review for improving the call flow efficiency and quality of call centre agents (voice and e services). Track all the pain…
Job Summary:As a Resolution Owner, you will manage customer communications and resolve complaints across various channels, including phone, email, walk ins, social media, and more. You will ensure that issues are resolved effectively, meeting both customer expectations and service standards.…
Job DescriptionThe Responsibilities of the Role: Developing, maintaining, training and coaching the agents to enhance overall customer support. Process review for improving the call flow efficiency and quality of call centre agents (voice and e services). Track all the pain…
Job DescriptionThe Responsibilities of the Role: Perform technical support tasks including stakeholder communication, incident/problem management, resolution, and escalation as appropriate. Manage db issues day to day. Troubleshooting, root causing, perform db administration activities ensuring issues are resolved in timely fashion…
Job DescriptionThe Responsibilities of the Role: Represent the client professionally in all communications with customers, whether through phone, email, chat, walk ins, or social media, ensuring clarity, professionalism, and a positive experience. Provide timely responses to customer comments, complaints, and…
Job DescriptionThe Responsibilities of the Role: Own and resolve day to day service issues as highlighted by or relevant to Lenovo Service Providers. Act as a first point of contact for vendor operations, ensuring communications are actioned in a timely…
Responsibilities of the Role: Responsible for collaborating with operations and IT teams to ensure reliable services by designing solution architectures. This includes developing ICT blueprints and defining enterprise, infrastructure, data, and solution architectures to align IT systems with business needs.…
Job DescriptionThe Position: As an Incident Management Senior Engineer within the ITIL framework, your mission is to ensure the efficient and effective management of incidents and service requests for assigned accounts. Your role involves responding to, facilitating, and administering ITIL…
Job DescriptionThe Responsibilities of the Role: Reviewing resolved incident tickets to ensure all necessary information is updated and accurate. Leading, driving, and managing internal and external stakeholders, including outsourced vendors, to promptly resolve incidents and requests within the contracted Service…
Responsibilities of the Role: Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/ laptop/ tablet/ other related devices). Determine the problem and provide a technical resolution within the contact or by dispatching…
Job Responsibilities: Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required. Escalate intricate issues or complaints to higher level support or supervisors as needed. Develop and retain a profound understanding of the company\'s products, services, and…
Job Brief: Reviewing resolved incident tickets to ensure all necessary information is updated and accurate. Leading, driving, and managing internal and external stakeholders, including outsourced vendors, to promptly resolve incidents and requests within the contracted Service Level Agreement (SLA). Taking…
Job Brief: Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices). Determine the problem and provide a technical resolution within the contact or by dispatching for service. Resolve the cases…
Executive \xe2\x80\x93Customer Service(English and Russian / Persian Language Support)Providing back end operation services to the various companies within the Group.An e commerce based conglomerate which encompasses all aspects of business using the internet as its modality and bringing products and…
Roles and Responsibilities: * Responsible for all Industrial Relations activities for the company, including handling all matters related to disciplinary actions, grievances, counseling, staff misconduct, advising, and guiding management on the best practices of employer and employee relations including all…