Respond to customer queries via Email, Call and WhatsApp Respond to customer queries via Social media and Marketplaces such as Shopee and Lazada Assist customer with Returns, Exchanges, Defects and Out of Stock orders Ensure prompt and proper resolution of…
Responsibilities: Oversee and manage all materials for eCommerce listings, including product photos, descriptions, and marketing strategies. Lead and execute promotional plans and marketing campaigns to drive online sales and engagement. Analyze sales performance, customer behavior, and market trends to improve…
Event and Campaign Management oversee in store events, product launches, and customer engagement initiatives Customer Retention and Loyalty Programs lead customer retention efforts, including sourcing suppliers for Gift With Purchase (GWP) initiatives and implementing strategies to enhance loyalty Brand Outreach…