Job Description

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DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

Main Responsibilities:

• Lead assigned strategic portfolio \xe2\x80\x93 ensure contractual compliance, invoice accuracy, claim approval and client payment within agreed payment terms
• Work within a team of O2C Analysts (on shore and offshore) tasked with delivering accurate invoices within SLA
• Where Client Reports are contractually required, ensure these reports are delivered within SLA
• Ensure successful receipt of billing data \xe2\x80\x93 measure and report on quality and timeliness
• Analyze, review and prepare data in accordance with invoicing / pricing requirements
• Billing System Invoice processing according to billing schedule and customer requirements
• Quality Assurance \xe2\x80\x93 preparation of invoice in accordance with checklist and for final review with Account Leads
• Respond to internal and external customer invoice enquiries
• Present trend reporting data to Billing Consultants and Billing Operations Manager for review
• Continual focus on process improvement initiatives of billing processes
• SAP Maintenance - Configuration of SAP to accommodate client billing requirements, Daily management of billing information in SAP, WBS Maintenance
• Documentation - With the support of the O2C Analyst team and Manager, finalise working instructions for all core processes
• Relationship Management - Ensure clear communication with key data providers, internal and external customer is at the forefront of delivery. Be open about issues, what actions are taken and likely resolution timeframe.
• Build a strong relationship and provide data / information where required to the Billing Consultants
• Collaboratively identify opportunities for process improvement and establish the most appropriate methodology for their application
• Identify scheduling conflicts, system issues which can be reviewed for improvement
• Contribute to business requirements for system or process change which may extend beyond the Billing Operations Team
• Proactively plans and manages the collections activities at a portfolio level including issuing statement of accounts, sending reminders and resolving customers queries to ensure timely payment.
• Dedicated focus to reducing aged accounts and developing an intervention program to achieve this
• Actively participates in Daily Aged Trial Balance meetings, providing updates on the status of all invoices for customers in your portfolio
• Completes basic account reconciliations for your own customer portfolio as needed
• Effectively contributes to Billing and Collections KPI\xe2\x80\x99s, especially Invoicing, Cash and Aged AR related metrics and other DXC financial indicators on assigned portfolio, ensuring timely payments of DXC receivables
• Uses collections tools and processes to drive resolution of customer issues, minimizing write offs and maximizing cash flow
• Contributes to performance goals in line with organisational objectives
• Applies knowledge of collections systems (GetPaid), processes and portfolio performance to deliver on expectations for receivables aging.
• Logs all disputed invoices in Get Paid in a timely manner and follows up each dispute regularly until it is resolved.
• Responsible for engaging with both customers, internal partners and other O2C resources to escalate and resolve issues for specific customer situations or root cause resolution.
• Proposes write-offs and provisions to the O2C Collections Specialists as needed
• Sends requests for refunds and provides updates on the Root Cause field so the O2C Collections Specialist to process in Get Paid
• Actively participates in projects to drive improvements in operational efficiencies, business models, customer payment cycles or solutions for customer receivable issues within the Billing and Collections organization or O2C organization
• Completes required training scheduled by DXC and/or O2C management as required.
• Participates in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.
• Carries out all responsibilities in compliance with the Billing and Collections policies and processes, audit standards, SOX standards and other tax, legal, contractual or regulatory requirements and best practices

Education and Experience Required:

• Typically - 2+ years of experience in a Billing, Credit or Collections or Cash Application role
• Beneficial \xe2\x80\x93 a Degree or Diploma in the areas of Accounting or Business

Knowledge and Skills:

• Proactive
• Effective business writing skills \xe2\x80\x93 particular to the market you are supporting
• Proven time management and task planning, including prioritization \xe2\x80\x93 critical in ensuring stakeholders and clients held to account for deadlines
• Strong decision-making skills
• Previous experience in the fields of credit or collections
• Strong knowledge of accounting principles and DXC internal processes and standards.
• Strong people skills \xe2\x80\x93 you will be working with people at all levels in DXC and client organizations
• Good understanding of credit, finance, and risk mitigation tools.
• Strong communication and relationship building skills.
• Strong ability to adapt to change
• Strong analytical skills
• Strong ability to identify issues/risks and effectively escalate for resolution
• Strong ability to analyse processes and operational models to drive suggestions for improvements
• General knowledge of economic and political environment within the APAC region, demonstration by regular review of news to ensure you understand your clients in the APAC market
• Strong conflict management skills

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our \xe2\x80\x9cpeople first\xe2\x80\x9d philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the \xe2\x80\x98bring your whole-self to work\xe2\x80\x99 philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

DXC Technology