Job Description

Employment Highlights - Young, energetic, creative, and supportive work environment. - Genuine work-life balance - Learn valuable hands-on work experience at a medium-sized start-up company. - Remote Work. What you would be doing: Responsible for managing customer accounts effectively, providing great experience to customers and delighting customers while building rapport and loyalty by keeping close contact. Maintain an accurate record of client engagement. Maintain professionalism in all conversations with customers across all channels through phones, chat, email & video calls (if any). Provide great customer experience through a consultative approach. Be a strong team player and support company directions & goals. Take ownership of your own performance by evaluating key metrics. Be agile to change and continue to develop deeper knowledge and skills workshops, team huddles & coaching sessions. To be successful in this role, you will need to have: Possess more than 2 years of relevant experience in Sales & Marketing. Proven B2C sales management or account management experience would be an advantage, preferably within the areas of major corporations in the banking, telco, property, or companies that provide subscription services. Excellent communication skills & interpersonal skills. Good negotiation skills with the ability to resolve issues and customer concerns. Sense of ownership and pride in your performance and its impact on the company\'s success. Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, work under pressure and work well independently and in a team setting. A proficient communicator with a consultative sales approach. Self-motivated and possess aggressive sales personality in achieving quantitative results. Good attitude with hunter mentality.
Alpha Iota is a technology enabled global organization that strives to be a one-stop center for all contact center and business process outsourcing (BPO) services. Combining our experience and specialized skills, we offer various solutions that include digital marketing, software development, tele-sales, customer service, analytics, project management, technical support, human resources, finance, process improvement, and so much more. We partner with our clients using a consultative approach to ensure profitability with every Alpha Iota resource allocated. We take pride in adding value for our client\xe2\x80\x99s business, with a strong market presence across South East Asia \xe2\x80\x93 namely Malaysia, Singapore, Thailand, Indonesia, Vietnam, Brunei and Cambodia. If you wish to leverage our expertise, we would like to share our success stories and explore opportunities together with you.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5