Job Description

Get to know the role: * Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue. * You will be responsible for existing relationships with merchants to drive growth for Get to know the role: Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue. You will be responsible for existing relationships with merchants to drive growth for GrabFood & GrabPay. You will lead elements of business identification, partnerships, account management, and execution strategy. You will be reporting to the Account Management Manager, GrabFood Malaysia The day-to-day activities: Manage a large portfolio of restaurants under the SME segment with a focus on building lasting relationships and increasing profitability/revenue Liaise with merchants for merchants funded promo program, merchant commission scheme, new products/features, etc Identify bottlenecks and potential issues related to merchant operations and the content management process, and deliver solutions to these issues Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses Analyzing data and develop initiatives to increase revenues/profitability for your portfolio and make decisions that builds strong operational performance for your accounts Work across functions to tailor merchant specific needs (e.g. customized reporting, marketing support, integrations) Deliver business improvement projects to create value for both merchants and Grab Drive operational excellence by working with the merchants and operations teams The must haves: Bachelor (or above) degree in Business/ Management or equivalent Minimum 2-4 years (for an account manager role) or experience in sales, business development, partnerships or equivalent role Experience in F&B industry is a plus May be required to travel domestically Excellent written and spoken communication skills in both English and Bahasa Malaysia. Ability to speak in other dialects such as Mandarin is an added advantage. Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs Ability to fuse business, strategy, finance and legal concepts to lead complex, multi-faceted deals Demonstrated ability to work effectively across internal and external organizations Have a competitive edge and thrive in a team environment Be very organized and communicate well You must be a self-starter as we'll look for you to manage your own time and priorities here Energetic, enthusiastic and calm even in a dynamic and fast paced environment A highly independent and individual with excellent team-working skills Proficient in Microsoft Excel, Powerpoint, Word