Job Description

AtConcentrix, we strive to find and grow exceptional people like you.Our global staff have devoted their careers to ensuring every customerexperienceis exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, t AtConcentrix, we strive to find and grow exceptional people like you.Our global staff have devoted their careers to ensuring every customerexperienceis exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too. Working atConcentrix,you will be a part of an engaging, energetic, and entrepreneurial work where you can reimaginethe boundaries of your career.Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community. We are looking for a Account Manager to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future! You Will Ensures that client's customers are consistently satisfied with the client's products and services, and resolves escalated issues Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives Evaluates the client's customer needs and proposes potential solutions Serves as a single point of contact for the client customer and may coordinate the work of client service teams Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction Manage external competitive pressures and effectively handle objections Work with multiple stakeholders, building effective relationships with decision-makers at all levels Responsible for managing sales territory and achieving monthly quotas Negotiate skillfully in tough situations Identify risk and barriers to success develop contingency plans when necessary Identify opportunities for additional product or service sales Use data to help influence buying/renewal process You Have Bachelor's degree preferred 6-8+ years working in a sales or account management preferred Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships Experience in high volume calling preferred Proven track record of success in sales or account management Passion for exceptional customer experience and sales Aptitude to learn and optimize new technology and data Problem-solving skills Excellent knowledge of MS Office programs Excellent verbal and written communication skills Experience working with Salesforce.com or similar CRM required Demonstrated ability to prioritize and multi-task in a time-sensitive environment Demonstrated ability to make timely and sound decisions make decisions under conditions of uncertainty or limited data evaluate short- and long-term consequences Execute high level of independent judgement and critical thinking Professional and polished demeanor Our Benefits and Perks Group Term Life Insurance Group Health Insurance with coverage for dependents Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes) Employee Assistance Program Rewards and Recognition Program Learning and Development Program Fun & Diversity Employee Engagement Accommodation and Diversity We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability. Virtual First and Remote Work Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance of the local office to ensure you can attend when/if required by the company. (Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important.) Other information 5 days work week (Mon - Fri / regular working hours). KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur. If this sounds like an interesting opportunity, hit apply! All shortlisted candidates will be contacted. Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps is essential.