Job Description

At Paymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale, across more than 60 countries.
Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.
We're looking for an Account Manager to take ownership of client relationships, overseeing performance, retention, and growth across a diverse global portfolio. This role acts as the primary point of contact for clients, ensuring their needs are met efficiently while driving satisfaction and long-term success. You'll collaborate closely with internal teams, use data-driven insights to guide decision-making, and identify opportunities for upselling and expansion.
If you're experienced in client relationship management, strategic growth initiatives, and enjoy operating in a fast-paced fintech environment, this is your opportunity to make a meaningful impact across global markets.
What you get to do::

• Understand the unique needs and goals of each client
• Monitor and analyse client account performance and ensure issues are addressed proactively
• Identify opportunities for upselling additional services or features
• Act as the primary point of contact for client issues or concerns
• Maintain oversight of client Zendesk tickets and escalate as necessary
• Coordinate with internal teams to resolve client issues promptly and effectively
• Develop and execute annual client success plans aligned to business objectives
• Assist with contract renewals and negotiations to drive retention and satisfaction
• Use data analytics to assess performance and recommend improvements
• Report regularly on KPIs and client health metrics
• Advocate for clients internally to influence improvements in products and services
• Collaborate with global Account Managers to ensure consistency in client experience
• Maintain accurate records of client communications, billing, and contractual obligations
• Provide clients with resources and training to maximise service value
• Communicate regularly with clients via calls, emails, and on-site visits where applicable

What you can look forward to::
At Paymentology, it's not just about building great payment technology, it's about building a company where people feel they belong and their work matters. You'll be part of a diverse, global team that's genuinely committed to making a positive impact through what we do. Whether you're working across time zones or getting involved in initiatives that support local communities, you'll find real purpose in your work -- and the freedom to grow in a supportive, forward-thinking environment.
Travel:
10% - 25%
What it takes to succeed:

• ?5-7 years of experience in account management, sales, or customer success supporting enterprise-level clients in fintech or SaaS companies
• Knowledge of the cards and payments industry, particularly issuing
• Strong sense of urgency and responsiveness to client needs
• Ability to grasp new technologies and a keen interest in fintech and payment innovation
• Time management and multitasking skills to manage multiple clients across time zones
• Resilient mindset with the ability to work under pressure and focus on successful outcomes
• Excellent analytical and data interpretation skills
• Strong negotiation and communication skills, both written and verbal
• Attention to detail and a customer-centric approach
• Fluency in Mandarin / Cantonese and English

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Skills Required