Job Description

Make A Real Difference at PropertyGuru. Real Aspirations. Real People. Real impact. PropertyGuru is Southeast Asia\'s leading PropTech company, and the preferred destination for over 41 million property seekers to connect with more than 63,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 3.2 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand, Indonesia, and Vietnam. Responsibilities: To retain the Agent customer base and actively manage by developing long-term and enduring relationships with existing customers (Agent). Primary focus will be retention. To actively manage a defined Agent customer base to achieve retention targets for the designated customer base and generate additional advertising revenue. Responsible of renewal/retention for designated customer base. Establish frequent communication through: Accept responsibility and attend to customers\' needs in a timely manner. Ensure each customer (Agent) is within the stipulated timeline for servicing and identify renewing & upgrade opportunity Practice proper account management skills: - Ensure that Agent\'s subscription renewed on time Identify top tier customer who spends with us and arrange face-to-face meetings for renewal & upgrade opportunity Take the time to understand them: - Where do they operate, what areas do they specialize in Ensure regular and updated listings are posted with PropertyGuru Group Establish valuable and significant communication with Agents. Communicate with a focus of retaining Agents Share valuable key messages about PropertyGuru and the advantages of our products. Focus on targets. Focus on achieving an individual target Accurate and timely reporting of sales performance via sales support team Monthly reporting to Sales Manager, on team and individual performance and on monthly pipeline Requirements: A minimum bachelor\'s degree in Sales, Marketing, or another related field At least 3 to 4 years of experience in a Sales or Customer Service environment Good computer skills- MS Office Strong communications skills Business telephone etiquette Result-driven Customer service skills Sales skills Able to converse in English, Bahasa Malaysia or/and local dialects Personal Attributes Persistent Resilient Conscientiousness Team player Organised Honest and trustworthy

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