Job Description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You\'ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter\'s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives\xe2\x80\x94where your purpose accelerates our mission.

Summary:

• Reports to Head of P2P
• Responsible for the Global Payment and Invoice Administration teams in Kuala Lumpur and is accountable for driving a culture of service excellence
• Focus on minimizing the administrative cost whilst ensuring services are delivered to the agreed qualify and ensuring performance is managed at a global level in line with the defined controls and service level agreements

Essential Duties and Responsibilities:

• Oversees the completeness, accuracy, and timeliness of payment activities from the generation of the payment proposal, the application and removal of payment holds
• Ensure adherence to the defined controls, from the review or the payment proposal through to the release of the final payment file to the bank
• Support manual payment activities, as needed
• Oversees the Mailroom function which validates the invoice images to ensure they are of good quality and key data components are captured to support accurate, automated invoice processing where possible
• Balance the workload between the global and regional Payment and Mailroom teams
• Plan, organize team members to ensure that customer service expectations are met or exceeded
• Maintain a high performing, highly motivated team, ensuring that staff receive the training appropriate to their needs / abilities
• Oversees the completeness, accuracy, and timeliness of payment activities from the generation of the payment proposal, the application and removal of payment holds
• Ensure adherence to the defined controls, from the review or the payment proposal through to the release of the final payment file to the bank
• Provide staff coaching and reviews and approve employee performance evaluations for completeness / fairness
• Support the transition of additional countries into the Shared Service Centre
• Identify and present solutions for continuous process improvement
• Ensure documentation is captured and stored in a timely manner
• Identify and present solutions for continuous process improvement
• Review and propose changes to Accounts Payable policies and procedures as dictated by market and company changes and/or industry, in addition to changes in personnel, department practices and systems

Qualifications:

• Expertise in Contact center operations including organization, processes, and technologies
• Operates independently and coaches others in complex, unique, strategic situations
• Has a broad impact on the organization by demonstrating exceptional expertise in Customer Services and the broader Accounts Payable processes and its associated best practices
• Ability to contribute strategically
• Understands change management
• Excellent communication skills, with the ability to engage effectively with stakeholders from across the organization effectively
• Excellent customer service skills
• Ability to plan, assign and direct work
• Excellent knowledge of financial systems
• Good analytical and interpersonal skills

Education & Experience:

• Education

• Broad training in a related field, usually acquired through a college degree level education in Finance or work-related experience
• CPA, CMA or equivalent certification preferred
• Lean Six Sigma Black Belt Certification desirable
• Knowledge of related Accounts Payable technologies desirable including JDE, Coupa, Concur, Canon OCR
• Knowledge of Business Process Management (BPM) such as PEGA desirable
• Experience

• Minimum seven-years Finance experience with a minimum of five-years management experience across all Accounts Payable processes
• 3+ years management experience in a Payment processing role
• Management experience in a large multi-national organization
• Internal controls experience
• Experience in customer service processes and demonstrated experience managing performance through service level agreements and key performance indicators
• Demonstrated ability to collaborate and drive execution at all levels of the organization on a global basis
• Demonstrated ability to act as a change agent
• Knowledge of, and experience in designing, implementing, and maintaining processes and their supporting policies and procedures organization wide

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.

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