Job Description

About Kerry

Kerry is the world\'s leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers\' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

• All aspects of AR regarding disputes
• Inbound and outbound calls
• Liaising with market contacts regarding customer queries and dispute issues
• Provide support to AR Team Leader for credit control activities as required
• Ensuring all Associate activities are compliant to audit requirements
• Processing of dispute requests
• Documenting all Dispute activity
• Escalation and follow through of any issues occurring
• Reporting and Process improvement

• Resolve customer queries on SAP
• Process, investigate/forward and resolve queries (e.g. volume and price debit notes, POD requests)
• Forward queries to sites/relevant approver for approval and authorization
• Reject queries to collectors where insufficient information exists
• Forward rejected queries to collections team to enable them to chase customer for payment
• Obtain proof of delivery information for the collection team if they are not readily available
• Liaise with customers by telephone and email regarding their queries
• Escalate any concerns and queries outside of SLA to the Team Leader/Manager for assistance
• Work within the service level agreements in place for resolving issues and queries
• Prepare and issue KPI reports
• Other Responsibilities: Other AR tasks as identified by Team Managers

• Europe working hours 2pm-11pm
• Candidate must possess at least a university degree in accounting, commerce, finance and/ or a professional accountancy qualification.
• Minimum 1-3 years of working experience in Deductions and Dispute process
• Excellent numeric and accuracy skills
• Positive and pro-active attitude
• Ability to work as part of a team
• Work on own initiative, recognizing potential problems and seeking solutions
• Work under pressure whilst remaining calm and patient
• Excellent understanding and daily use of Excel, SAP is added advantage
• Ability to adapt to change on expanding roles

Kerry Group