Job Description

About the role Global Business Services (GBS) manages the financial processes for Kerry. Our multilingual and customer focused employees concentrate on supplying cost effective, compliant and value add services to ensure sustainable growth for Kerry. Here in GBS, we work alongside our site colleagues to support the following services Accounts Payable, Accounts Receivable, Site Support, MDM, Finance and Inter-Company invoice processing. The GBS AR Accounts Executive will report into an AR Team Lead and is in charge of the collection of overdue debt and resolving issue on the invoices. He/She needs to build rapport with the internal and external customer to get the end result. He/She needs to ensure the payment are properly allocated based on the customer remittance. Key responsibilities Dispute/Query Management: . Resolve customer queries on SAP . Process, investigate/forward and resolve queries (e.g. volume and price debit notes, POD requests) . Forward queries to sites/relevant approver for approval and authorization . Reject queries to collectors where insufficient information exists . Forward rejected queries to collections team to enable them to chase customer for payment . Obtain proof of delivery information for the collection team if they are not readily available . Liaise with customers by telephone and email regarding their queries . Escalate any concerns and queries outside of SLA to the Team Leader/Manager for assistance . Work within the service level agreements in place for resolving issues and queries . Prepare and issue KPI reports . Other Responsibilities: Other AR tasks as identified by Team Managers Qualifications and skills . Candidate must possess at least a university degree in accounting, commerce, finance and/ or a professional accountancy qualification. . Minimum 1-2 years of working experience in a Deductions / Credit Review related job function . Excellent numeric and accuracy skills Functional Competencies: . Customer Focus: Building Strong Customer Relationships and Delivering Customer Centric Solutions . Ensures Accountability: Holding Self and Others Accountable to meet Commitments . Drives Results: Consistently achieving results, even under tough circumstances . Collaborates: Building Partnerships and working collaboratively with others to meet shared objectives . Builds Effective Teams: Building Strong - identity teams that apply their diverse skills and perspectives to achieve common goals . Instills Trust: Gaining the Confidence and trust of others through honesty, integrity and authenticity Classified as Public Other Personal Qualities: . Able to handle tight timeline and flexible to work late (during close period) . Positive attitude, team player and able to work under pressure to meet tight deadline. . Good command of written and spoken English. . Ability to prioritize, organize, problem solving, time management, attention to detail and accuracy, work under pressure. . Self-motivated and attentive to details with strong initiative.

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