Drafts reports and correspondence.
Process warranty claims
Answers the telephone and provides exceptional customer service to internal and external customers.
Generate report on team's ticket numbers
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Position Expectations:
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, with good knowledge in IT
Good English communication, including replying email, updating tickets, and verbal communication with users.
Intermediate knowledge in Excel
Ability to work independently and good discipline.
Mandarin speaking is an added advantage
Fresh graduates are welcome to apply.
Job Type: Contract
Contract length: 12 months
Pay: Up to RM2,500.00 per month
Benefits:
Free parking
Health insurance
Professional development
Ability to commute/relocate:
Bayan Lepas: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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