Job Description

Job Opportunity: Admin Assistant (Operations & Digital Support)

EL'S Veterinary Centre specializes in providing quality care for small animals, birds, and exotic pets (our core specialties!). We are excited to announce our transition to a 5-day work week to foster a healthier work-life balance for our staff. If you are skillful, empathetic, and ready to learn, this is the perfect opportunity for you!

Want a sneak peek into our team life? Search

@elsveterinary

on Instagram and TikTok to watch our videos!

Candidate Requirements & Qualifications

We are looking for a detail-oriented, outgoing professional who meets the following criteria:

Basic Requirements (Minimum)

- Education: Minimum Diploma qualification required.
- Work Ethic: Able to follow instructions precisely and work effectively in a fast-paced environment.
- Empathy: High level of Empathy (EQ), emotional control, and a positive, professional demeanor.
- Language: Excellent command of spoken and written English and Malay.
- Strong computer skills in standard office software (Microsoft Office or equivalent).
- Digital Design: Proven proficiency in design and editing tools like Canva (or other equal software) for high-quality content creation.
- Digital Media: Proven proficiency in social media platforms (TikTok, Instagram, Facebook) for business communication.
- Personality: Must be an Extrovert, comfortable with proactive communication and online community engagement.
- Detail Focus: Possesses a highly detailed and meticulous approach to tasks, ensuring accuracy in both administrative and content work.

- Not scared of animals / no allergies (Preferably animal lovers!)

Key Responsibilities: The Dual Role

As a crucial member of our clinic, your role will balance core administrative duties with essential digital management.

Core Administrative & Operational Support

- Records & Filing: Prepare, organize, and maintain all critical clinic files and records (e.g., staff, assets, purchases, and invoices).
- Document Flow & Correspondence: Handle all incoming and outgoing mail, draft official correspondence, and manage document submissions (supplier invoices, claims, MCs) to the Directing Manager.
- Compliance & Licensing: Coordinate annual business license renewals and manage required documents for endorsement at agencies.
- Clinical Support: Manage the logistics for lab sample submissions (DNA/PCR testing), including invoice and result handling.
- Inventory Control: Manage the inventory of all office and clinical equipment, reporting needs to finance and coordinating procurement.
- Logistics: Assist in arranging and coordinating meetings, including room setup, preparing materials, and capturing photos/videos for documentation.

Digital Content Specialist (Social Media Management)

- Content Strategy & Delivery: Ensure all social platforms are consistently updated with fresh information, events, and non-direct promotions, aiming for 3-4 high-quality posts per week.
- Creative Curation: Select, develop, and upload appropriate photos, videos, and text captions, guaranteeing content quality and audience relevance.
- Compliance & Approval: Collaborate with veterinary doctors to source content and obtain final confirmation from the Directing Manager before publishing to ensure clinical accuracy and suitability.
- Community Engagement: Actively monitor and professionally engage with messages and comments across all platforms.
- Performance Tracking: Analyze social media metrics to measure effectiveness and recommend improvements.

What We Offer (Benefits & Perks)

We value our team and offer a competitive package that goes beyond basic compensation:
- Competitive Compensation: Includes a competitive salary and fast salary increment based on consistent performance.
- Monthly Bonuses: Receive an Attendance allowance and performance-based bonuses (individual, group, and clinic).
- Annual Rewards: Enjoy an Annual bonus and Raya bonus (based on sales and work performance).
- Annual Leave, Public Holiday, Birthday Leave, Maternity, Paternity, and Bereavement Leave.
- Health & Welfare: Statutory Contributions (EPF, SOCSO, and EIS), Medical Benefits (Panel clinic access; claimable MCs and medical fees).
- Facilities: Fully equipped pantry with free drinks and food, prayer room, water dispenser, fridge, and microwave.
- Other Perks: Scrub Suits (Uniform) provided, Annual dinner, and annual outing.

Application Instructions

If you are ready to gain valuable skills and contribute to a supportive, animal-focused team, please apply through the Indeed platform by submitting your resume today! Or email us at elsveterinaryclinic@gmail.com

Job Types: Full-time, Permanent

Pay: RM1,850.00 - RM2,550.00 per month

Benefits:

Additional leave Free parking Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Work Location: In person