Job Description

Job Location: Jalan Green, Kuching, Sarawak. Job Summary: The duties will be mainly responsible to carry out the task assigned by Branch Manager to help in agency operation and administration function. The successful candidate will also be act as customer service and responsible to handle direct customer/walk in customer/agent which contribute to the production under direct channel. In addition, to ensure the business unit achieves the agreed growth and profitability targets. Key Responsibilities: To Assist and support Business Development team:

• Prepare motor quotations and cover notes within TAT
• Assist in monitoring CBC compliance daily for direct & Agents\xe2\x80\x99 case by ensuring/checking that Agents paid timely
• Attend to inbound calls
• Attend to policy/endorsement request via email promptly
• To assist the marketers in handling queries and problem solving on servicing queries to marketer\xe2\x80\x99s agents, policy printing, guide Agents on system issues etc
• To support MO on agent\'s inquiries when MO is not around.
• To ensure non-motor cover notes in Flas system is printed and batched daily
• To assist Agent to make the payment on-line in ILink system
• To follow up outstanding premium/commission recovery with Agents promptly
• Submit completed claims documents to claims team.

To ensure policies or endorsement request are scanned timely:

• Work closely with internal stake holder in ensuring policies or endorsement are scanned timely
• To ensure 95% accuracy in document batched
• Follow up on issuance of policies or endorsements
• Distribute and place documents at Agents\xe2\x80\x99 designated place
• Attend to daily routed back cases on the queries for case scanned

To follow up monthly non-motor renewal retention:

• To follow up with Agents via emails/calls to ensure renewal of non-motor policies expiring
• To update renewed cases in renewal listing promptly

Others Responsibilities:

• Other tasks assigned from time to time by Branch Manager/BA

Job Type: Contract
Contract length: 6 months Salary: Up to RM2,800.00 per month Ability to commute/relocate:

• Kuching: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)