Job Description

Position: Admin cum Customer Service Executive We are looking for an executive who can execute admin as well as customer service related duties, and who is friendly, responsible, and independent. The executive will report directly to the Directors of Ino Space. Job scope includes but are not limited to: Managing Ino Space\'s day-to-day operations, maintenance, and administrative tasks to ensure smooth operations; Managing and providing excellent customer service including answering calls, messages, responding to enquiries, sending reminders and more; Managing the reception area during working hours, including assisting users and clients in room bookings, cancellations, payments, tidying up and sanitising rooms after use, managing letters and deliveries, attending to complaints and working closely with members on improving their experience at the centre; Maintaining office cleanliness (and supervising cleaners), pest control, infection control, and other hygiene-related matters; Responsible for office management, including access management, office supplies, equipments, maintenance (utility bills, cleaning, or any other services required), and other admin-related matters; Maintaining safety and security protocol and ensuring the centre meets proper business continuity obligations; Liaising with the Finance team on user payments (e.g., billing, payment methods, etc.); Managing written correspondence to users (e.g. email, letters, notice reminders, etc.); Managing diaries, organising meetings, events and appointments with users and other stakeholders; Coordinating the upkeep of inventories (e.g., stock lists, office supplies and business-related items) in various departments; handling expenses, assisting in purchase orders, etc. Providing ad hoc support around the office as needed; Developing and maintaining proper filing systems for the relevant documents, papers, customer database and so on; Supporting ad hoc marketing projects including events planning, social media postings, video creations etc. as instructed. Requirements and skills - Minimum 1-2 years working experience in administrative jobs - Ability to communicate fluently in English and Bahasa, and have strong writing skills in English. Ability to speak more languages (e.g. Chinese, Tamil) will have greater advantage. - Customer orientation and ability to adapt/respond to different types of characters - Ability to work independently, multi-task, prioritise, and manage time effectively - Computer literate and familiar with Microsoft Excel, Word, Google Drive etc. - Minimum qualification: Diploma in any discipline

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