Job Description

-Duties and Responsibilities: Customer Service Executive
- Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints.
- Promptly attend to customer email and other inbound mode of communications set by the company.  
- Researching required information using available resources.
- Handling and resolving customer complaints regarding clients’ products and customer service problems.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required and update in system.
- Completing call notes and call reports as necessary and updating them in the system.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.

Requirements:
- Experience in a call centre environment.
- Excellent command of spoken and written English
- Ability to work with others in a close manner.
- Good multi-tasking skills (ability to handle calls and digital communication).
- Working hours 8am to 5am shifts (Weekend/Public holidays)
- Fluent spoken Mandarin and/or Cantonese would be an added advantage
- Must have own transport

Education & Experience
- SPM or equivalent
- Proficient in relevant computer applications
- 1-2 years of experience in a call centre environment
- Knowledge of customer service practices and principle
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skill

Skills Required