Job Description

Core Responsibilities

Sales Support:

Assist the sales team with daily administrative tasks, including data entry, document preparation, and filing to ensure sales processes are efficient.

Customer Service:

Respond to customer inquiries via phone, email, and face-to-face, providing excellent service to guests and potential clients.

Order and Invoice Management:

Process customer orders, handle payments, raise invoices, and manage the necessary paperwork for sales transactions.

Reporting & Data Analysis:

Generate sales reports, analyze sales performance, and provide updates on key metrics to the sales team and management.

CRM & Record Keeping:

Update and maintain customer records and sales data in the hotel's CRM and other computer systems.

Scheduling & Coordination:

Coordinate and schedule meetings, appointments, and events for the sales team and internal departments.

Inventory & Logistics:

Monitor stock levels, reorder office and hotel supplies, and organize deliveries.
Specific Hotel Industry Aspects

Guest-Centric Approach:

A crucial aspect is to provide a welcoming and supportive environment for guests, reflecting the hotel's commitment to hospitality.

Sales vs. Assistant Tasks:

While the "admin" part covers back-office tasks, the "sales" component involves directly or indirectly supporting the sales team in securing bookings and promoting hotel services.

Client Relationship Management:

This role often involves building and maintaining relationships with clients and potential business partners, which is vital for hotel revenue.

Familiarity with Hotel Operations:

Understanding the hotel's services, facilities, and target markets is essential for effectively supporting sales efforts.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

Company car Flexible schedule Free parking Maternity leave Parental leave
Language:

Mandarin (Preferred) Bahasa (Preferred)
Work Location: In person