Job Description

Key Responsibilities1. Admin & Coordination

Update client information into CRM. Request system access / credentials from IT team. Follow up required documents for client onboarding. Check system status, updates, bugs, and data accuracy. Act as communication bridge between clients and IT team.
2. Customer Support / After-Sales

Assist clients in troubleshooting system issues. Guide users step-by-step on system features. Handle escalations calmly during system downtime or errors. Ensure timely follow-up and client satisfaction.
3. App Development Coordination

Collect logos, images, and client details for app development. Coordinate with App Development Team to track progress. Share design drafts with clients for approval. Ensure client satisfaction before app deployment. Provide user login credentials and guides after launch.
4. Additional Support

Assist Business Development team with system explanations (non-technical). Support preparation of documentation, SOPs, and user guides.
Requirements

Diploma/Degree in Business Admin, IT, or related field. Good computer skills and comfortable using online systems. Strong communication skills. Patient, detail-oriented, proactive, and organized. Experience in admin or customer support is an advantage.
Job Types: Full-time, Permanent

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

Meal provided Opportunities for promotion
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person