Join a leading FinTech that provides innovative financial management solutions for the modern ASEAN SME.
Swipey's solution helps underserved SMEs ease their financial management burden, so they can focus on what matters most: building their business.
We are looking for a proactive and service-minded
Customer Support Executive
to be part of our frontline support team. In this role, you'll handle incoming customer chats, calls, and emails -- providing prompt responses and ensuring that every customer receives friendly and professional assistance.
You'll also be responsible for documenting issues, creating tasks for follow-up teams, and ensuring each case is properly routed for resolution.
Key Responsibilities
Respond to customer inquiries
via chat, phone calls, and email in a timely and professional manner.
Identify customer issues
and create detailed support tickets or tasks for the relevant internal teams to follow up.
Provide accurate information
to customers about Swipey products, services, and processes.
Maintain a high level of empathy and professionalism
in all customer interactions.
Ensure proper documentation
of each customer interaction in our system or ticketing tool.
Collaborate with internal teams
(Customer Success, Operations, Product) to ensure smooth issue resolution.
Monitor ongoing tickets
to ensure customers receive updates or resolutions within the expected timeframe.
Who You Are
Strong communicator with good spoken and written skills in
English and Bahasa Malaysia
; proficiency in
Mandarin or Tamil
is a bonus.
Patient, empathetic, and passionate about helping others.
Organized and detail-oriented -- able to log information accurately and follow processes.
Team player who can coordinate effectively with multiple departments.
Tech-savvy and comfortable learning new systems or platforms quickly.
Fresh graduates or candidates with up to 2 years of customer support or service experience are welcome to apply.
Why Join Swipey
Be part of a growing fintech shaping the future of business spend management.
Gain valuable experience in customer operations and fintech support.
Join a supportive, fast-moving team that values ownership, learning, and results.
Job Type: Full-time
Pay: RM2,300.00 - RM3,000.00 per month
Benefits:
Work from home
Application Question(s):
Do you speak or understand any additional languages (Mandarin or Tamil)?
This is a hybrid role based in Bangsar. Are you able to commute to the office when required?
Do you have any experience in customer support in a tech company?
What is your nationality?
Language:
English (Required)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.