Job Description

Responsibilities:

Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.

Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.

To efficiently handle inbound and outbound customer call inquiries as well as face-to-face interactions to ensure customer satisfaction by providing excellent Customer Services.

To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution

Striving to achieve and maintain overall performance adhering to SLA.

Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.

Requirements:

Candidate must possess at least a Diploma/Bachelor's Degree in Public Relations/Marketing/Business Administration or equivalent.

Fresh graduates are welcome to apply.

Able to speak in English, Bahasa Malaysia and Mandarin

Organized, strong communication and excellent time management skills

High level of conceptual, analytical and problem solving skills

Positive attitude, self-motivated and customer service orientation.

Knowledge in Apple products will be an added advantage.

Applicants must be willing to work on Saturday (half day), 5 working days per week.

Applicants must be willing to work in 3 Two Square, Petaling Jaya, Selangor.

Benefits:

Employee Shares Option Scheme (ESOS)

KPI Rewards

Annual Bonus

EPF, SOCSO& EIS

Overtime Claim

Annual Leave/ Medical Leave/ Wedding Leave, etc

Medical Claim

Staff Purchase Scheme

Product Training: Apple/ Intel/ Microsoft/ APC, etc

Oversea Trip: Asia, America, Australia, Europe

Salary Review- Twice per year

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Opportunities for promotion Parental leave Professional development
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Administrative: 1 year (Preferred)
Language:

Bahasa Malaysia (Preferred) English (Preferred) Mandarin (Preferred)
Location:

Petaling Jaya (Preferred)
Work Location: In person