Job Description

Mohon
Penerangan Kerja
Kelayakan

• Minimum Diploma in Business Administration, Customer Service, or equivalent field.
• At least 1 year of working experience in customer service or administrative role.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
• Good written and verbal communication skills in English, Malay, and/or Chinese.
• Customer-oriented, organized, responsible, and able to multitask.
• Pleasant personality with a positive service attitude.

Tanggungjawab
Customer Service

• Attend to customer inquiries via phone, WhatsApp, email, or social media platforms promptly and professionally.
• Record and assign customer service requests or complaints to the relevant department or branch.
• Follow up on ongoing jobs and update customers on service status.
• Maintain a high level of customer satisfaction through excellent communication and service attitude.
• Assist in preparing quotations, service agreements, and job orders when needed.
• Support marketing campaigns and customer promotions by collecting customer data and feedback.

Administrative Support

• Perform general administrative duties such as filing, data entry, document control, and office supply management.
• Assist in daily correspondence, scheduling, and coordination between departments.
• Support HR in maintaining staff attendance, leave records, and employee documents.
• Assist Finance in preparing basic documents (invoices, receipts, petty cash, payment requests).
• Update and maintain company databases and records accurately.
• Prepare simple reports, meeting minutes, and follow-up action summaries.

Coordination & Communication

• Liaise with branch operations teams to ensure service scheduling runs smoothly.
• Support management in internal communication, announcements, and memo distribution.
• Assist in organizing office events, meetings, or training sessions.

Manfaat

• EPF, SOCSO, and EIS contributions in accordance with Malaysian Labour Law.
• Annual Leave, Medical Leave, and Public Holidays entitlement.
• Attendance Allowance / Performance Bonus (based on branch KPI).
• Career development and training opportunities.
• Annual company events, dinners, and team-building programs.
• Employee discounts for in-house services (e.g., cleaning, pest control, aircond care).
• Comfortable and supportive working environment.

Manfaat tambahan

• Medical Claim
• Performance Incentive
• EPF / SOCSO / PCB
• Medical Insurance
• Annual Leave
• Medical and Hospitalisation Leave
• Annual Bonus
• Performance Bonus
• Allowance Provided
• Training Provided
• Company Trip
• Staff Discount
• Insurance

Kemahiran
Customer Service Administrative Support Record Keeping Data Entry Communication Skills
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Skills Required