Able to communicate effectively with customers in a friendly, polite and able to read, write, speak fluently and spontaneously in both English and Bahasa Melayu.
Understand customer inquiries and product information, respond via : Whatsapp, Facebook, Instagram, Tiktok, Shoppe.
Handling customers\xe2\x80\x99 issues, feedback, concerns and questions, professionally and reach out to provide assistance.
Follow up with customer to ensure their feedback and issues are solved.
Gather customer feedback and share with production line, packaging line. Sales and Marketing terms how to improve or solve certain issues.
Collect important data (client\xe2\x80\x99s detail : name, loct, social media, issues & others.
Prepare & print client\xe2\x80\x99s order bill (Whatsapp, Tiktok, Shoppe)
Any other duties that would assign from time to time.
Job Type: Full-time Salary: RM2,000.00 per month Benefits:
Meal provided
Schedule:
Day shift
Monday to Friday
Ability to commute/relocate:
Sentul: Reliably commute or planning to relocate before starting work (Required)
Experience:
customer care: 1 year (Preferred)
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