Enter and retrieve information contained in computer databases to update records, files, and reservations and answer inquiries from guests. Prepare letters, memos and other documents using word processing, spreadsheet, and database or presentation software. On top of that, one also handles incoming and outgoing mail, including date stamping and distributing incoming mail. Follow all company policies and procedures, as well as maintain confidentiality of proprietary information and protect company assets. Speak with others using clear and professional language, disabilities and thank guests with genuine appreciation for both internal and external customers.
YTL International College of Hotel Management (YTL-ICHM) epitomises excellence in hospitality, harnessing and nurturing talents by providing a well-balanced education. Learning first hand from industry experts and located within the complex of two fully operating award-winning hotels, the College campus is a \'live classroom\'. Industry placements, an integral part of the syllabus, are secured with internationally-acclaimed properties within YTL Hotels. In collaboration with its strategic partner, the International College of Hotel Management Adelaide, students who complete the hospitality management focus program will be awarded the YTL-ICHM Diploma in Hotel Management and the Advanced Diploma of Hospitality Management from ICHM Australia. Also offered at the College are Diploma in Culinary Arts, Diploma in Event Management and Diploma in Baking.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5