Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Administrator, Payment Operations (LUX)



What is the opportunity?

RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements - income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.

As an Administrator in Cash Processing team, you will be responsible to ensure treatment of cash instructions received from RBC Investor & Treasury Services' clients in line with prescribed market, and Treasury deadlines.

You will be supporting Europe region, with shift hours between 3:00PM and 12:00AM.

What will you do?

Completion of all payments under STE environments are completed within the agreed timeframe, including manual payments.

Ensure accuracy of processing in accordance RBC Investor & Treasury Services' expectation.

Resolution of payment queries in a timely manner, including STE and manual payments.

Posting of trades in accordance to procedures.

Ensure reports are being sent to relevant processing departments in a timely manner.

Maintain efficient communication channels with managers, coordinators and team members.

Ensure effective logging and resolution / follow up of enquiries and liaise with appropriate parties to resolve / escalate queries / problems within agreed timescales.

What do you need to succeed?

Must-have

Knowledge in MS Office - Excel and Word.

Proficient in English (written and oral).

Knowledge in different investment instruments.

Nice-to-have

Able to work independently.

Flexible to work on shift hours.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation

Leaders who support your development through coaching and managing opportunities

A world-class training program in financial services

A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Summary Provides analysis for implementation and improvement of processes, workflow, project management methods, computer systems and other tools to support insurance policy administration and customer service. Applies complete knowledge, skills, and practices to perform assignments.

Address: Cyberjaya, Selangor, Malaysia

City: MYS-SELANGOR-CYBERJAYA

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: Investor and Treasury Services

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2022-10-28-07:00

Application Deadline: 2022-11-13-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.