Admin/operations Assistant Facility Management Operations (spirit Aerosystem)
Subang, Selangor, Malaysia
Job Description
POSITION GENERAL SUMMARY
To perform operation & maintenance task to :-
- Ensure maintenance service availability according to Service Level Agreement.
- Ensure respond time according to service level Agreement.
- To deal directly with customer either by telephone, electronically or face to face.
- To respond promptly to customer inquiries.
- To handle and resolve customer complaints.
- To obtain and evaluate all relevant information to handle service inquires.
- To record details of actions taken in smart system.
- Manage administration in her shift.
- Communicate and coordinate with Technical Officer/Internal Department.
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Any other duties that may be assigned by the immediate superior or management representative.
- Respond the complaint within 10 minutes
- Language proficiency in Bahasa Malaysia and English
- Self motivated with a positive attitude to work, willingness to learn , share and take instructions
- Good interpersonal skill to communicate with various client
- Able to work under minimum supervision
- Willing to work on normal hours
- Computer literate
WHO FROM PURPOSE
Senior Manager/Manager UTW Report on daily procudural report
Senior Engineer UTW Report on daily procudural report
Engineer/Executive UTW Report on daily procudural report
Technical Officer/Technician UTW Administrative matters
Representative UTW Administrative matters
Dimension
Competencies
Collaboration
Commercial Orientation
Customer Centricity
Develops and Empowers
Driving Excellence
Skills
- Passed good communication and interpersonal skills.
- Customer service oriented with pleasant personality.
- Good in both written and spoken Bahasa Malaysia and English.
- MCE / SPM with requirement of :-
- Bahasa Malaysia - Credit
- Bahasa English - Pass
- Mathematic - Pass
Open for Malaysian citizen only.
Please be reminded that only online application will be entertained.
Applications should reach us no later than 1 March 2023
Only shortlisted candidates will be notified.
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Job Detail
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Job IdJD905181
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSubang, Selangor, Malaysia
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EducationNot mentioned