Admin/operations Assistant Facility Management Operations (spirit Aerosystem)

Subang, Selangor, Malaysia

Job Description




POSITION GENERAL SUMMARY

To perform operation & maintenance task to :-

  • Ensure maintenance service availability according to Service Level Agreement.
  • Ensure respond time according to service level Agreement.
ESSENTIAL POSITION FUNCTIONS
  • To deal directly with customer either by telephone, electronically or face to face.
  • To respond promptly to customer inquiries.
  • To handle and resolve customer complaints.
  • To obtain and evaluate all relevant information to handle service inquires.
  • To record details of actions taken in smart system.
  • Manage administration in her shift.
  • Communicate and coordinate with Technical Officer/Internal Department.
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Any other duties that may be assigned by the immediate superior or management representative.
Key Challenges
  • Respond the complaint within 10 minutes
  • Language proficiency in Bahasa Malaysia and English
  • Self motivated with a positive attitude to work, willingness to learn , share and take instructions
  • Good interpersonal skill to communicate with various client
  • Able to work under minimum supervision
  • Willing to work on normal hours
  • Computer literate
Working Relationship

WHO FROM PURPOSE
Senior Manager/Manager UTW Report on daily procudural report
Senior Engineer UTW Report on daily procudural report
Engineer/Executive UTW Report on daily procudural report
Technical Officer/Technician UTW Administrative matters
Representative UTW Administrative matters

Dimension

Competencies

Collaboration

Commercial Orientation

Customer Centricity

Develops and Empowers

Driving Excellence

Skills
  • Passed good communication and interpersonal skills.
  • Customer service oriented with pleasant personality.
  • Good in both written and spoken Bahasa Malaysia and English.
Education
  • MCE / SPM with requirement of :-
  • Bahasa Malaysia - Credit
  • Bahasa English - Pass
  • Mathematic - Pass
Additional Information

Open for Malaysian citizen only.
Please be reminded that only online application will be entertained.
Applications should reach us no later than 1 March 2023
Only shortlisted candidates will be notified.

Malaysia Airports

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Job Detail

  • Job Id
    JD905181
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Subang, Selangor, Malaysia
  • Education
    Not mentioned