Job Description

POSITION GENERAL SUMMARY

• To assist the Duty Executive/Senior Operation Officer in the monitoring of the Terminal operations; Airside operations and to ensure compliance with all related documents

ESSENTIAL POSITION FUNCTION

• Ensure highest standards of cleanliness in the terminal building and ensure cleaning contractor follows the contract
• To ensure all Landside area (including Airport Access Road) and Car Park facilities/equipment are operational at all times
• To ensure all charges are paid promptly and cash management are conducted safely and efficiently
• To ensure all directives being carried out and obeyed for the smooth running of landside and Car Park operations
• To monitor and prepare report on landscaping contractor\'s performance and activities.
• To inspect and enforce cleanliness and orderliness at curbside and Car Park area
• To inspect and ensure markings, signs and other related facilities are visible and functional at all times.
• To assist Duty Executive in ensuring Landside and Car park operations in compliance with QMS, SHE and other Legal requirement
• To monitor facilities serviceability and ensure fault are rectified.
• To monitor cleaning to ensure contractor meet standard set.
• To ensure departure and arrival formalities meet standard set.
• To attend to complaints by customer and air traveler
• Report any incident/accident to Head of Operations immediately

Key Challenges

• To ensure highest standards of cleanliness is achieved according to the standard set by the management
• To handle and resolve all customers complaint
• To coordinate with other units as to ensure all facilities provided are in good working condition

Working Relationship

WHO

FROM

PURPOSE

Engineering Staff

Engineering

Maintenance of Airport facilities

AFRS Staff

AFRS

Matters pertaining to AFRS unit

Operations Staff

Operations

Serviceability of Airport facilities and smooth of Airport operations

Manager AVSEC

AVSEC

Matters pertaining to AVSEC unit

Vendor staff

Various vendors

Compliance to the contracts

Government staff

Local Authorities

Matters pertaining to government rules and regulations

Dimension

Competencies

Collaboration

Commercial Orientation

Customer Centricity

Develops and Empowers

Driving Excellence

Skills

• Possess basic knowledge on Airport Operations Management

Education

Internal/External

• MCE / SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics

Additional Information

Open for Malaysian citizen only.
Please be reminded that only online application will be entertained.
Applications should reach us no later than 28 March 2023
Only shortlisted candidates will be notified.

Malaysia Airports