Job Description

POSITION GENERAL SUMMARYTo ensure smooth and efficient operations of terminal.ESSENTIAL POSITION FUNCTIONS

• Monitor the operations within and coordinate with related agencies and units; to ensure smooth flow of passengers.
• Ensure all facilities are serviceable and well maintained. To take necessary actions on facilities that was reported faulty.
• To manage/ coordinate/liaise with others agencies for any event/crisis/emergencies.
• Supervise the performance of the Terminal Operations staffs that are under his/her jurisdictions.
• Liaise with AODM; on the overall status of the airport.
• To compile all report on operation and facilities.
• Ensure compliances to IMS and other certifications requirement.
• To attend meeting on behalf of Duty Executives / Terminal Manager during their absence.
• Monitor and ensure that the management of the VIP rooms is carried out as per SOP and Courtesy and Care.
• Monitor/manage the performance of the service contractors at the terminal and ensure that they performed as per contract agreement.
• Handle all complaints or feedbacks in a professional manner.

Key Challenges

• Ensure that the services provided are exceeding passenger expectation.
• Ensure Terminal score high in ASQ elements that related to terminal functions.

Skills

• Ability to work in group or individually
• Able to coordinate with other agencies

Relevant IndustriesInternal

• Certificate/STPM with minimum 5 years relevant experience
• SPM with minimum 7 years relevant experience
• Must achieve and maintain the following performance rating for two (2) consecutive years of at least Exceptional / A or Outstanding / B; and Minimum Meet Expectations / C
• The employee must not be subjected to disciplinary punishments except for disciplinary counselling, caution, reminder & warning for the past 36 consecutive months immediately preceding the promotion

External

• At least 3 Principals
• CGPA

2.8EducationInternal

• Diploma/Certificate preferably in Airport Operation Management
• STPM
• SPM with Credit in Bahasa Malaysia and Pass in English and Mathematics

External

• Diploma preferably in Airport Operation Management

Additional InformationOpen for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 6 June 2024
Only shortlisted candidates will be notified.

Malaysia Airports