Job Description

The Admission Assistant role is responsible to execute tasks assigned by Team Lead / Supervisors on daily admission operations. You will exude an infectious passion for delivering world-class memorable experiences. You will have the basis ability to communicate, interact and educate the guests by exhibiting your professionalism. You will also require to provide assistance with other team members within and with other department/organization and to carry out assignments that are delegated by your Team Lead / Supervisors in a timely manner.

Scope and Responsibilities:

Operation of Front Gate computerized ticket sales system - ensures thorough understanding of all aspects of the system and associated procedures. Handles cash and credit card transactions. Good understanding of Galaxy System. Liaison with General Admissions/Guest Services Lead to resolve any issues pertaining to ticketing or entry through turnstile. Assists guests at the turnstiles - operating the Disabled Access when necessary and assisting guests with strollers. Liaison with General Admissions/Guest Services Lead to resolve any ticket errors at the turnstiles. Assist guests / LLMR MCs on entry to park through purchased of e-tickets and prepaid tickets. Counter checks with Team Lead / Supervisors on the replenishment of stocks for Park Guide, Show Times and tickets at counter or at turnstiles. Processing of Annual Passes Redemptions and sales at the counter. Performs opening and closing routines for the department as defined by the operating procedures, including cashing in and out. Ensures cleanliness in all aspects of the Ticket Booths, Turnstiles area, Parking & Guests Service. Keep updated and up sell all special promotions, coupons, and tickets. Team Lead / Supervisors will assign to relevant areas to assist such as Parking Lot/Guest Services/Group Admissions/Baby Service/Season Pass as needed. Ensures the LCD display maintaining the correct information at all times. Ensuring queue poles are organized at The Beginning area of Park. To provide excellent customer service to guests at respective counters. Works towards Department and Company goals. Presents ideas for continuous improvement. Assisting Sales Department on Road Shows at respective areas assigned. To provide support for other sections within the Park Operations Division whenever required Performs related work as deemed necessary or required.

Background and Experience:

> 2 years experience in guest service and ticketing (cash handling) Adventurous and able to execute multi task and programs
Job Type: Full-time

Pay: RM1,700.00 - RM2,000.00 per month

Work Location: In person